Regional Business Assistant - Part Time

Closing date 
East Midlands

Regional Business Assistant – Part Time

Southwood House, Wellingborough

£9.18 per hour (rising to £9.66 after 12 months, subject to satisfactory performance) - Subject to April 2019 pay review

15 hours per week

We are seeking a Regional Business Assistant to make a real difference to the lives of our residents. Southwood House is a home for 14 adults with physical disabilities. We pride ourselves on treating people as individuals so all of our residents have care plans tailored to their individual medical, social and emotional needs. If you want to make a positive impact to people’s lives, this is a rewarding opportunity to come and work within an established and experienced team.

The role of Regional Business Assistant will include:

  • Ensuring that accurate and timely information is collected, collated and presented to continuously meet and exceed regulatory requirements
  • Supporting the management of complaints in line with policy to achieve customer service excellence
  • Providing a professional and efficient first point of contact for internal and external customers
  • Building relationships with internal and external customers, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately
  • Contributing as required to special programmes and projects

Skills and experiences:

  • Proven experience of providing effective administration support within a customer service environment
  • Focused on delivering exceptional customer service including having an approachable, caring and compassionate attitude
  • Strong attention to detail and the ability to work well under pressure using your own initiative
  • Proven experience of using Microsoft Word and Excel (or similar) is required
  • Good organisational skills enabling you to prioritise your workload

Why work for us?

We support vulnerable people to live as independently as possible, by building their confidence and skills to realise their potential.

We are a national organisation but we think locally. We support people through supported housing, move-on accommodation, CQC registered services, floating support and telecare services. We specialise in services for young people, homeless families and individuals, people with physical disabilities, learning disabilities, people with mental health needs and older people.

Ready to join us?

As part of our commitment to making Sanctuary a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:

  • A pension scheme, with matching employer contributions from Sanctuary up to set limits
  • At least 25 days paid holiday, rising to a maximum of 30 days after 5 years service (plus public holidays), pro rata
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working
  • Health and well-being plans
  • A variety of online discounts and rewards from major retailers
  • Tax efficient savings through our Cycle to Work scheme
  • A wide range of learning and development opportunities
  • The full time equivalent for this role is 37.5 hours

We are proud to support the Department of Health and Social Care’s #everydayisdifferent campaign to encourage more people to apply to work in adult social care. If you’re considering a caring career, we have many rewarding roles at Sanctuary Supported Living. For more information on the campaign click here

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’


Sanctuary Supported Living is a trading name used within Sanctuary Group. © 2019 Sanctuary Group. All Rights Reserved. Images used on our website and literature may be representative and are for illustration purposes only.