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Communities of interest

Communities of Interest views hold us accountable for how our services perform and can help shape specific services or our approach to business.

Communities of Interest include:

  • Procurement and establishing new service contracts
  • Service reviews
  • Handling complaints and testing how we resolve them
  • Making sure we meet the aims of our Environmental Strategy
Two people outside of a supported living service, on a bright sunny day, leaning on a wall, looking at each other and smiling

Experts by Experience Test

Become an Experts by Experience Test Assessor and help us make our services even better. 

As an assessor, you’ll visit our services, chat with residents, and get a feel for the place. Your insights will help us understand what we’re doing right and where we can improve. Plus, your experience will help you decide if you’d recommend us to a friend or family member. 

What can you expect? 

  • We’ll organise and pay for a DBS check before any visit. 

  • We’ll reimburse travel costs at 45p per mile if you use your car. If you prefer the train, we’ll arrange and pay for your tickets. 

  • Refreshments provided. 

  • A dedicated Resident Engagement Officer will accompany you during your visit. 

What’s in it for you? 

  • Boost your CV and add volunteer work to your college applications. 

  • Grow your confidence and improve your communication skills and your decision-making skills. 

  • Meet new people and some friends along the way. 

  • Explore new areas. 

Ready to make a difference? 

To apply, just send us your name, address, and contact details, along with what you think makes a good service to You can also ask a member of staff to submit on your behalf. We’ll be in touch over MS Teams or the telephone to discuss the next steps. We can’t wait to hear from you! 

Policy reviews

Our processes must be transparent and easy to understand and help us to deliver high-quality services to you. We review our policies and procedures regularly and value the thoughts and views of those who receive a service from us.

It doesn’t matter how long you have been a customer; we would love to hear what you have to say. Your feedback helps us to understand what you expect from us, so we can shape and monitor our services to suit your needs.

Estate inspections

Estate Inspections involve inspecting Sanctuary’s housing estates and neighbourhoods to check if we’re delivering them to the expected standards. Supported living residents can join Sanctuary’s housing residents to provide feedback on the physical appearance of Sanctuary’s housing estates and neighbourhoods.

The inspections include checking if there are any uneven footpaths and keeping gardens and communal areas well-kept and tidy.

You’ll help improve services and develop new skills by getting involved in estate inspections. We’ll reimburse your travel expenses too.

Get in touch to get involved

Opportunities to get involved can be flexible to suit your circumstances. Where we can, we try to arrange virtual meetings and workshops to maximise accessibility, participation and contribution. We cover some expenses, such as your travel costs, childcare costs, or technology training, so that you can participate. We follow government guidance on what support is allowed for anyone receiving benefits.

To find out more about getting involved with communities of interest, please speak to a member of staff at your service, or contact us via email at