Salford Community Outreach Services

Staff draw up a personalised support plan with clients using the Mental Health Recovery Star model.

Our highly-trained staff provide mental health support seven days a week, during office hours. We also provide points of contact if additional out-of-hours support is required. Available in the home or a location in the local area, support is flexible and personalised to individual needs. Support levels can be increased if needed or decreased as clients gain more independence. 

We also provide follow-on support when clients move on from one of our supported housing services to live independently. 

Tailored care, support and assistance includes:

Sanctuary Supported Living is part of Sanctuary, which is regulated by the Regulator of Social Housing (RSH). The RSH is the government body for the social housing sector. It sets standards for social housing providers and can take action if they’re breached. 

If you’re a customer and you have a problem with one of our services, the first step is to speak to your Local Service Manager, who will try to resolve the issue as quickly as possible. If you are still not happy, you can follow our complaints process, which explains how to make a complaint and what to expect from us.  

If you are not satisfied with our response, you can contact the Housing Ombudsman Service, which is an independent organisation that deals with disputes between landlords and tenants. 

You can also give good or bad feedback on any aspect of the services we provide, by completing our online Feedback and Suggestions Form.