Rachel House

Staff draw up a personalised support plan with residents using the Young Person’s Star model.

Our highly-trained staff are on-site 24 hours a day, including overnight sleep-in for emergency support, giving residents peace of mind that support is always on-hand.

Residents can also purchase additional telecare technology to further promote their independence.

We provide follow-on support for 12 weeks after residents move on to live independently.

Watch our video, which provides a summary of Rachel House.

For more information or to arrange a visit, complete the enquiry form below. To begin the application process, complete the enquiry form below and request an application form, or contact Oxfordshire County Council’s placement team.

Tailored support, advice and assistance:

For more information download our Rachel House service leaflet (PDF 117KB).

Sanctuary Supported Living is part of Sanctuary, which is regulated by the Regulator of Social Housing (RSH). The RSH is the government body for the social housing sector. It sets standards for social housing providers and can take action if they’re breached. 

If you’re a customer and you have a problem with one of our services, the first step is to speak to your Local Service Manager, who will try to resolve the issue as quickly as possible. If you are still not happy, you can follow our complaints process, which explains how to make a complaint and what to expect from us.  

If you are not satisfied with our response, you can contact the Housing Ombudsman Service, which is an independent organisation that deals with disputes between landlords and tenants. 

An application has been submitted for Rachel House to be registered with Ofsted, which inspects and regulates services that care for children and young people aged 16+, and checks that they meet quality and safety standards. 

For more information, you can read our Rachel House Statement of Purpose (PDF 164KB), which explains our aims and objectives, and how we support young people to achieve positive outcomes. We also have a Young Persons’ Guide and Location Risk Assessment - please contact the service if you’d like a copy of either document. 

You can also give good or bad feedback on any aspect of the services we provide, by completing our online Feedback and Suggestions Form.