‘Good’ rating preserved for Cheltenham learning disability care home

4 October 2018

A Cheltenham care home for people with learning disabilities has been rated as ‘Good’ by the Care Quality Commission for empowering residents and their families to manage their own care.

Shaftesbury Place in Cheltenham

Sanctuary Supported Living’s Shaftesbury Place, on Marsland Road, maintained its ‘Good’ rating following a previous inspection in 2015.

On the latest visit, CQC inspectors noted how residents were actively involved in planning and reviewing their care, with family members encouraged to have a say, where appropriate. The policies were described as giving “maximum choice and control” of peoples’ lives in the “least restrictive way possible”.

One way of providing feedback as identified in the report was through the use of house meetings between managers, staff and residents.

One resident said: “We have house meetings and it is good that we talk and get things resolved.”

Another resident, when asked about personalised care plans, said: “I can ask and she [the keyworker] will look it up for me. It is in a folder and she reads it to me.

“They always ask me before they make any changes to my care plan. They always give choices verbally and talk me through my choices. I make the final choice.”

SSL local service manager Sarah Martin said: “We’re glad to see the high standards of our team at Shaftesbury Place maintained and the home’s Good rating preserved.

“The report is a credit to their dedication and we’ll continue to work on building on the quality of care we currently deliver to our residents.”

They always ask me before they make any changes to my care plan. They always give choices verbally and talk me through my choices. I make the final choice.

Resident

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Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities. Images used on our website and literature may be representative and are for illustration purposes only.

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