Clover Court receives ‘Outstanding’ CQC rating

15 April 2019

Staff and residents at a supported housing service in Lowestoft are celebrating after receiving an ‘Outstanding’ rating from the Care Quality Commission (CQC).

Staff and residents celebrating at Clover Court

Sanctuary Supported Living’s Clover Court, which provides 24-hour care and support for people with physical disabilities, was awarded the highest grade by the CQC following the service’s first ever inspection.

The report praised Clover Court for providing a safe, “outstandingly well-led” and “exceptionally caring” service with a strong person-centred culture.

It noted how residents were treated with “kindness and compassion”, with staff showing a genuine interest in their daily lives, as well as their health and wellbeing.

One resident said: “They know me so well and I look forward to them coming. I know they care about me and they listen.”

Inspectors also highlighted the wide range of technology in place at Clover Court to help residents live as independently as possible.

This includes a range of sensors which allow residents – irrespective of their disability – to open their front door, use lifts and control televisions and other devices.

One resident showed inspectors around their flat and demonstrated how they could operate the lift, their front door, their lights and other technology with the press of a button, telling them: “I didn’t think I would ever be able to live like this.”

The service provided “outstandingly responsive, flexible and individualised” care, with residents fully involved in decisions and encouraged to set goals and aspirations and have maximum choice and control of their lives.

Inspectors said: “It was clear that being supported in the service had widened people’s horizons and given them opportunities to experience things they hadn’t before.”

Clover Court, Sanctuary Supported Living’s flagship physical disability service, opened its doors last year, replacing a previous Sanctuary property, Shaftesbury Court.

In October 2018 the service celebrated success at the Suffolk Care Awards, taking home the Promoting Dignity and Respect in Everyday Life Award.

Lesley Pyner, Sanctuary Supported Living’s local service manager, said: “It’s been a wonderful first year for everyone here at Clover Court and we’re delighted to achieve an ‘Outstanding’ rating in our very first CQC inspection.

“Our residents are at the heart of everything we do, and we look forward to celebrating this fantastic news with them.”

Clover Court is the third Sanctuary Supported Living service rated ‘Outstanding’ by the CQC in the last three months, following similar successes at Corner House residential care home, in Mansfield, Nottinghamshire, and Tilmore Gardens, in Petersfield, Hampshire.

Sara Keetley, Operations Director – Sanctuary Supported Living, commented: “We’re very proud of the whole team at Clover Court and delighted that their commitment to providing the highest levels of care and support has been recognised in this report.

“To receive three ‘Outstanding’ ratings from the CQC in as many months is a fantastic achievement. We will be working hard to build on this success and continue to deliver results at the highest level across all of our services.”

It was clear that being supported in the service had widened people’s horizons and given them opportunities to experience things they hadn’t before.

CQC inspector

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