A Bury St Edmunds domiciliary care service for people with physical and sensory disabilities has been given a rating of ‘Good’ following an inspection from the Care Quality Commission (CQC).
Sanctuary Supported Living’s (SSL) Hilltop House was praised for its “empathic” staff and “open and positive culture”, as well as tenants benefitting from “maximum choice and control” in their lives.
The report commended staff for the clarity of support plans and for the way the health needs of tenants were met, from personal care to administering medicines.
Multiple entries credited the support tenants received to have choice in their day-to-day lives, from help buying and preparing the food they want to activities to take part in.
Clients and relatives interviewed for the report spoke highly of the “understanding and supportive nature” of staff, as well as how their dignity and decisions were protected and respected.
One tenant told the CQC: “I like the staff because they are nice, listen to me – and I mean really listen because they give me time to explain.”
SSL local service manager Emma Warren said: “We are all delighted with the outcome of the inspection at Hilltop House and are appreciative of the feedback from both the CQC and our tenants. Our tenants play a key role in the development of their service and helping to shape events, so it’s great to see that recognised in feedback from the report.”