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Focus on personal choice earns home ‘Good’ rating

25 June 2019

A Wellingborough care home for people with learning disabilities has been rated as Good overall and in each area of inspection by the Care Quality Commission (CQC).

The exterior of Southwood House

Sanctuary Supported Living’s Southwood House, which provides 24-hour residential care and support to people with learning disabilities, was praised for its “safe and happy” atmosphere among residents, staff’s understanding of how to keep people safe from harm and abuse, and their awareness of how to raise concerns of poor or abusive practice.

Inspectors also noted how relatives are involved in reviewing how care is delivered to meet residents’ individual needs and that their consent was obtained before any care was provided. Residents are also supported to have maximum choice and control of their lives.

The report also noted the home’s use of regular house meetings to discuss ideas and proposed changes that affect everyone living at the service.

Inspectors spoke to relatives, who felt the service was safe and quick to respond to any requests, while the resident said the staff were always on-hand when needed, adding: “I like the staff, they listen to me and that makes me happy.” One resident told inspectors: “The staff are fantastic, I rely on them to help me with most things and I never feel rushed or that I am a burden.”

Local services manager Tricia Galloway said: “We’re delighted to see the hard work our team puts in, and the importance we place on personal choice and autonomy reflected in the findings of the report.

“We will be looking to build on the positive response of this report and continue to provide an ever higher quality of care for our residents.”

For more information about our accommodation and support services for people with learning and physical disabilities, see our disability page, or find a service near you.

I like the staff, they listen to me and that makes me happy.

Resident at Southwood House

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