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‘Good’ CQC rating for caring Canterbury service

13 May 2019

A Canterbury service supporting people with physical and profound learning disabilities has been rated ‘Good’ by the Care Quality Commission (CQC).

Sanctuary Supported Living’s Sussex Avenue was praised for delivering a safe, effective and caring service, promoting people’s independence and helping them to achieve their goals.

The service has recently been remodelled into smaller bungalows after it was identified that residents would benefit from living more independently in a supported living setting.

Inspectors highlighted how the remodelling had taken full consideration of people’s individual needs, with wheelchair accessible opening buttons on all doors and ceiling track hoists in bedrooms, bathrooms and communal areas.

The report said: “This meant people were able to move around the building and access rooms with less support from staff.”

Staff were described as “caring and patient”, supporting people to live as independently as possible by accessing the local community and carrying out daily tasks such as cooking, shopping and washing clothes.

Inspectors noted: “Staff had identified people’s goals and supported them to achieve these.

“People were leading busy, active lives. Relatives’ feedback was very positive and told us that people were now much more active and socially engaged.”

The report praised the service as ‘consistently well-led’, highlighting how people and relatives knew the staff and the service manager well and felt listened to and well-informed.

One relative told inspectors: “There is nothing that I would change about the service, I am overjoyed about the support they receive.”

Sanctuary Supported Living’s local service manager, Jo Edmeades, said: “We are committed to delivering high-quality, person-centred support and helping our residents live as independently as possible.

“We’re delighted to receive a ‘Good’ rating from the CQC and to have such positive feedback on the changes that have been made to ensure residents have maximum choice and control over their lives.”

There is nothing that I would change about the service, I am overjoyed about the support they receive.

Relative of a Sussex Avenue resident

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