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Shrewsbury care home awarded ‘Good’ CQC rating

25 October 2019

A compassionate Shrewsbury care home for people with learning disabilities with “warm, kind, caring and friendly” staff has been rated “Good” by the Care Quality Commission (CQC).

Good CQC rating badgeKempsfield was rated ‘Good’ for its compassionate approach by the CQC.

Sanctuary Supported Living’s Kempsfield Residential Home, on Primrose Drive, received a positive appraisal for its delivery of person-centred care, staff knowledge and understanding and its responsiveness during its latest inspection in September

Inspectors picked up on the “compassionate” approach taken by staff, the opportunities for residents to express their views and the support staff provided for them make choices, express their preferences and to have freedom and control over their lives.

One resident told inspectors: “I discuss everything in my meetings with my keyworker. We get on really well and I can speak to her about anything.”

One of the other people inspectors spoke to said: “The staff are fabulous. They are really nice to everyone.”

Another added: “All the staff are so sweet. They make everyone feel happy and welcome.”

Local service manager Julia Jones said: “A person-centred approach is at the heart of everything we do at Kempsfield and across Sanctuary Supported Living, so we were delighted to see this recognised in the CQC’s report.

“We will continue to work towards ways of improving how we work with residents so they can receive the highest quality of personalised care for their individual needs.”

A person-centred approach is at the heart of everything we do at Kempsfield and across Sanctuary Supported Living

Julia Jones, Local Service Manager

For more information about our accommodation and support services for people with learning and physical disabilities, see our disability page, or find a service near you.

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