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Supported living care home has flying start with 'Good' CQC rating

5 July 2017

A supported living care home in Leicester is celebrating a “Good” Care Quality Commission (CQC) rating following its first inspection since opening in October last year.

Resident Stephanie George at the opening of Skelton Court in 2016.

Staff at Sanctuary Supported Living’s (SSL) Skelton Court, which provides support for adults with learning disabilities and complex needs, are celebrating the CQC report, which praised the service’s “homely atmosphere”.

Delivering tailored care was picked up as a positive aspect of the service in the inspection, including using communication care plans which explain the specialised communication needs of certain residents – such as one client who requires a quiet environment so they can talk slowly and clearly.

The report also noted elements of resident involvement, such as a healthy eating programme co-ordinated by the service’s cook in conjunction with residents, as well as a pictorial menu to help residents better understand food and drinks options.

Feedback from residents and their families was included, with one relative describing how their family member had become more outgoing since using the service.

The relative told inspectors: “If I come here he's usually sat with others, rarely in his room. He's enjoying the company here.”

Another said: “Since my [family member] has come here he has never looked back. His social skills have improved and he is much happier.”

SSL local services manager Hayley Bourne said: “We’re delighted with the findings of our first CQC report and read the views from both our residents and those closest to them.

We’re delighted with the findings of our first CQC report and read the views from both our residents and those closest to them.

Hayley Bourne, Local Service Manager

“Our residents play a key role in the development of their service, as the report notes, and feedback from them in this fashion is another way we can help further shape the service to their likes and requirements.”

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