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Worcester supported housing team commended for kindness

21 January 2020

A Worcester supported living service has started 2020 well after receiving a ‘Good’ rating from the CQC.

Sanctuary resident smilingResident Terry Bridger at Hazel Court.

The team from Sanctuary Supported Living’s Hazel Court, which provides care and support for adults with learning disabilities in their own apartments, were commended for placing people at the “heart” of the service.

Noted in the report was the team’s kind and caring approach to residents, and how they built professional relationships with the people they supported. Residents said that the staff knew them well, and relatives described the team as knowing how to meet their loved ones’ needs.

One family member said: “My [relative] is happy here, they have their independence and I don’t worry about them anymore.”

The team worked hard to encourage residents to respect equality and diversity. For example, residents took part in ‘Around the world’ sessions to help them understand different cultures and food.

Also highlighted was the fact that people had autonomy over their own life choices. The report stated: “People said they were in control of making the decisions about their day-to-day support. They also said they could do what they wanted when they wanted to.”

We’re really proud of this outcome from the CQC. We’ve worked hard to create a safe, supportive and caring environment for the residents to embrace their independence.

Sara Brown, Sanctuary Supported Living’s local service manager for Hazel Court

For more information about our disability support services, visit Sanctuary Supported Living’s website.

Download a printable PDF version (PDF 94KB) of this story.

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