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Awareness workshops help mental health service secure 'Good' CQC rating

13 September 2017

An Ealing supported housing service that used activity workshops to promote mental health discussion has received a ‘Good’ rating from the Care Quality Commission (CQC).

CQC inspected and rated good logo

Sanctuary Supported Living’s (SSL) Ealing Care Services, which provides supported housing for adults with medium to high-level mental health support needs, was recognised for its staff training and development, contingency plans, detailed care records and respect for its residents.

Special mention was also given in the report to a series of workshops covering topics from anxiety to healthy relationships. The report cited one resident who had assessed one of their relationships after taking part, concluded there were trust issues that made it unhealthy and closed contact as a result.

The activities, held during national Mental Health Awareness Week, provided residents with opportunities to discuss different aspects of mental health.

The CQC report read: “The registered manager had achieved recognition locally and abroad for their knowledge and their delivery of anxiety workshops and these had helped improve the support given to people with mental health needs."

The report also found that, while staff were fully trained to deliver care and support, such as managing medication, residents were able to manage their own lives with a degree of independence, such as budgeting for, purchasing and cooking their own meals, with help available if needed.

One resident said: “I do my own shopping and cooking. I am very happy with this and I don't need support; I can manage it.”

I do my own shopping and cooking. I am very happy with this and I don't need support; I can manage it.


The report also found effective use of the Recovery Star model, which provides a personalised approach to support through identifying a client’s strengths and what goals they’d like to achieve.

SSL local service manager Sharon Johnson said: “We have held a number of varying activities to help our residents engage with the various facets of mental health and it’s rewarding to see those not only get results, but also recognition in the report.

“Because our residents receive personalised care and support, tailored to their individual needs, we’ve been able to deliver workshops catered to them, and this has proved itself in the results we’ve been seeing.”

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