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‘Good’ CQC rating for ‘well run’ Darlington service

4 February 2019

A Darlington supported living service for people with mental health needs has been rated ‘Good’ by the Care Quality Commission (CQC) at its first inspection for delivering a safe and well run service.

A staff member giving advice to a resident.

During the inspection, CQC officials found Sanctuary Supported Living’s (SSL) Tees Valley Care Services, which provides care and support at Ashfield Court and Station Road for up to 21 people, promoted a good quality of life.

The report noted that “systems and processes were in place and well monitored so that the service was safe and run well”.

Staff were described as “consistently kind and caring”, with genuine concern for people’s wellbeing. Residents were made to “feel at ease” as they regained the skills and confidence to live independently, the report added.

Comments from residents included: “The staff are good”, “they are nice” and “I like it here.” 

Inspectors observed healthy eating advice offered while residents cooked their own meals. Supportive and knowledgeable staff helped people to re-engage with family and friends and attended gyms and slimming clubs with residents for moral support.

The “empowering” resident meetings were also highlighted. People were given choice and were asked for feedback on what they would like to see at the service.

SSL local service manager Ian Davison said: “We are thrilled with the result of our inspection. We work hard to ensure everyone feels safe and happy here.

“We will continue to work closely and sensitively with all of our residents to ensure that their views are used to inform any developments in the future.”

We work hard to ensure everyone feels safe and happy here

Local Service Manager

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