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Safety and personalisation results in ‘Good’ CQC rating

19 February 2019

A collection of supported housing services in Greenwich which supports adults with mental health needs has been rated ‘Good’ by the Care Quality Commission (CQC) for offering top quality safety and personalisation.

Resident Michael Oguniyi and staff member Rachel Martin

The report noted the kindness, respect and caring nature of staff. One person said: “I am happy to live here and I have support here. If I have a problem I can always go to [staff].”

The personalisation of support and care plans were of key importance, with plans being developed in consultation with residents to include their preferences.

A staff member commented: “We will always ask [residents] how they would like to be supported.”

Showcased in the report was the additional support on offer to residents at the service, including how they were encouraged to make healthy food choices for themselves through cookery classes, and being assisted to gain voluntary work and apprenticeships.

Also highlighted were the high levels of safety across the service’s five locations, with one resident saying: “I feel safe here and I am happy here too.”

Risk management plans included bespoke guidance for staff on how to keep people safe in areas such as physical health and substance misuse.

The report recognised that staffing levels were based on each resident’s bespoke needs, and that staff on duty liaised closely with residents to make sure they were prompted in areas where they needed extra support.

SSL’s local service manager, Jose Sajimon, said: “Our whole team has really pulled together to achieve this ‘Good’ rating from the CQC and I am proud of the effort made by everyone.

“The aim of Greenwich Care Services is to help our residents successfully move on to live independently and our focus on personalising our support plans really helps us to achieve that.”

Our whole team has really pulled together to achieve this ‘Good’ CQC rating and I am proud of the effort made by everyone.

Jose Sajimon, Local Service Manager

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