A Goole service for people with mental health needs has been rated “Good” by the Care Quality Commission (CQC) for its approachable atmosphere and work managing clients’ needs.
Sanctuary Supported Living’s Aldam House, which provides supported housing for 10 residents with mental health needs, was credited for its help in supporting residents to live more independently.
Among the findings, the report described SSL’s service as ‘effective’ and ‘caring’, adding that care was tailored to meet people’s needs while treating them with respect.
Its assessor noted that: “Staff interacted well with people and included them in all aspects of their care and support.”
One example referenced the occasion when a resident wished to take ownership of a pet dog, which would have conflicted with the needs of other residents. Staff are working with the resident to help them gain a volunteer placement as a dog walker.
A resident’s relative told assessors: “The staff are marvellous – they know exactly what they are doing – I have every confidence in them. They know everything there is to know about health needs.”
Praise was also given to local service manager Sonya Thomas for proactively encouraging feedback from residents and staff, dealing quickly with concerns and being easy to approach.
One care worker said: “"The manager is always available for additional support if we need it; I even speak to the regional manager as they visit regularly.”
Another added: “I feel well supported, we have a good team of staff and the manager is really knowledgeable and approachable.”
Sonya commented: “It’s great to see our staff’s efforts recognised in the latest CQC report, which singles out a lot of things we all work really hard on.
“Our residents receive personalised support, tailored to their individual needs, and it was encouraging to see that noted in the report.”