Please read this policy carefully as it sets out the terms upon which this website is made available for your use and how we use your personal information. If you have any questions about this policy or do not agree with it, please contact us by email to ContactUs@sanctuary-housing.co.uk or in writing to Sanctuary Group, Chamber Court, Castle Street, Worcester, WR1 3ZQ, before using this website.
In this policy, “we”, “us” and “Sanctuary” means Sanctuary Housing Association and all of the entities within the Sanctuary Group. You can find out more information about which companies form part of the Sanctuary Group on our website.
- Conditions of use
- Intellectual Property
- Downloading Content
- Image Capture
- What information do we collect?
- What do we do with the information we collect?
- Direct marketing
- Email marketing
- Who do we share this information with?
- How to get copies of or amend the information we have collected
- When you apply for a job
- Retention of Data
We are committed to ensuring that the information contained on this website is accurate and up-to-date. However the information contained on our website is for guidance only and we make no representation or warranty as to its accuracy or completeness.
None of the information contained on this website is intended to form any part of a contract between you and Sanctuary.
Information contained on this website is subject to change without notice so you may wish to check it each time you submit personal information to Sanctuary.
We shall not be liable for any loss whatsoever, including direct, indirect, incidental, consequential or cumulative losses or damages arising out of the use or inability to use these pages, any errors, misrepresentations or omissions on the material contained on them.
You agree that the material downloaded or otherwise accessed through the use of our web pages is obtained entirely at your own risk and that you will be entirely responsible for any resulting damage to software or computer systems and/or any resulting loss of data.
All copyright, trade marks, design rights, patents and other intellectual property rights (registered and unregistered) in and on this website site shall remain vested in Sanctuary.
Unless clearly indicated to the contrary you may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public or otherwise use the content of this website in any way.
The names, images and logos identifying Sanctuary and its products and services are subject to copyright, design rights and trade marks of Sanctuary. Nothing contained in these terms shall be construed as conferring any licence or right to use any trade mark, design right or copyright of Sanctuary.
You may download or print out individual selections of this website only if explicitly used for your own personal information. This website may not be publicly reproduced either in part or whole. Permanent copying or storage of whole or part of this website or the information contained in it or the reproduction or incorporation of any part of it in any other work or publication is expressly prohibited.
Images may be captured during events organised and hosted by Sanctuary using film photography, digital photography, video or other medium and may be used on this website, in brochures or other publicity material (such as internal and external newsletters) and may be provided to the media for publication in local or national news publications.
Sanctuary acknowledges its responsibilities in capturing images by photography or other means under the provisions of the following legislation:
The Protection of Children Act 1978 - We recognise that it is a criminal offence to take, permit to be taken, distribute, have in one’s possession or publish indecent photographs (including films and other imagery) of children.
The Human Rights Act 1998 - We recognise an individual’s rights to privacy as protected by this Act.
The Data Protection Act 1998 - We undertake to inform all those whose images may be recorded (or their parents/guardians if under 18 years of age) of the purposes for which the images may be used by us. Sanctuary informs all persons taking part in Sanctuary activities that they may be photographed, filmed, videoed or otherwise captured in image form. Where reasonable and practical to do so, Sanctuary seeks written consent to image capture. Where this is not possible for practical reasons, unless express objections are received, individuals attending a Sanctuary event are deemed to have given their consent by attending or remaining at the event. Any queries or complaints should be raised with the event host in the first instance.
In general, you can visit the Sanctuary website anonymously without giving us any information. If you visit our website anonymously, please bear in mind that we may still:
- record the areas of the website which you visit; and
- collect information about your computer, such as which browser you are using, your network location, the type of connection you are using (e.g. broadband, ADSL etc.).
We do this by using Cookies, however this information does not allow us to identify you.
Additional services may be made available to you if you choose to register with Sanctuary. In this case, on registration, you will make us aware of your identity and your activities on our website and information about your computer may be linked on our systems to you.
The types of information we may request on registration include:
- contact information - your name, address, postcode and other contact information including email address and telephone/mobile number;
- general information about you - your personal or professional interests, experiences with our services and your contact preferences;
Whilst certain information is mandatory as indicated by an asterisk (*), other information is optional. The information you provide to us will assist us in improving our products and services, so we would invite you to submit as much information as you are willing to provide. We may also retain copies of any correspondence you send to us and we will keep details of your registration history with us. Please be aware that some of the telephone lines published on our websites are recorded for training and quality purposes.
The information we collect is used for a variety of purposes.
The information you provide to us is used to provide you with services (whether available via the website or offline). We also use the information for:
- internal record keeping;
- improving service delivery;
- answering your queries; and
- contacting you for research and surveys.
We may contact you by e-mail, phone, or post, unless you have registered with the appropriate Preference Service or requested that we do not to do so.
We would like to provide you with updates about events, services and other information that we believe may be of interest to you. We may send you such information by post or telephone unless you have registered with the appropriate Preference Service or have asked us not to do so.
We do not provide your personal information to other companies for their marketing purposes. However, we may aggregate anonymised information based on your personal information and disclose this to advertisers and other third parties.
The information you provide us with will never be disclosed outside of the European Economic Area.
If at any time you do not want your information used for direct marketing purposes, please contact us by email at ContactUs@sanctuary-housing.co.uk or in writing to Sanctuary Group, Chamber Court, Castle Street, Worcester, WR1 3ZQ.
We would also like to provide you with the information above by email. However, we appreciate that email “spam” is a problem. If you have registered with us or have previously asked us for information on our services, we may send you information on our range of services by email, unless you have asked us not to do so. If the reason you have given us personal information is to receive email information from us, we will continue to provide this information by email unless you ask us not to do so. Otherwise, when you provide us with personal information, we will ask you whether or not you are happy for us to send you this kind of information by email. If you decide at any time that you no longer wish to receive marketing emails from us, please contact us by email at ContactUs@sanctuary-housing.co.uk or in writing to Sanctuary Group, Chamber Court, Castle Street, Worcester, WR1 3ZQ. We will always give you an opportunity to unsubscribe from our marketing email updates in each communication we send to you.
We may share your personal information with companies performing services on our behalf (such as maintenance or courier services) who will only use the information to provide that service. We may also share your personal information with other members of our corporate group, or a purchaser or potential purchaser of our business. In some circumstances, we may be required by law to disclose your personal information, to, for example, government bodies or law enforcement agencies.
The Data Protection Act 1998 gives you the right to request a copy of the personal information that we hold about you. A £10 fee will be payable when such a request is made. If you would like a copy of the information held on you by Sanctuary, please contact us by email at ContactUs@sanctuary-housing.co.uk or in writing to Sanctuary Group, Chamber Court, Castle Street, Worcester, WR1 3ZQ. If you think any information we have about you is incorrect or incomplete, please write or e-mail us as soon as possible. We will use reasonable endeavours to correct or update any personal information about you when we are made aware of errors or omissions.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
This website may contain links to other websites which are outside of our control. Once you have left our website, we are not responsible for the protection and privacy of any information which you provide. You should exercise caution and read the privacy statement applicable to the website in question before use.
Cookies are files that store information on your hard drive or browser, allowing us to identify that you have visited our websites before. Cookies make it easier for you to maintain your preferences on our websites, and by seeing how you use our websites, we can tailor them to your preferences and measure their usability.
"Phishing" is the name given to attempts to steal personal details and financial account details from a website user. “Phishers” use fake or “spoof” emails to lead users to imitation websites where the user is tricked into entering their personal details, such as credit card numbers, user names and passwords. SANCTUARY WILL NEVER SEND EMAILS ASKING YOU FOR SUCH DETAILS AND OUR STAFF WILL NEVER ASK YOU FOR YOUR PASSWORD.
If you do receive such an email or are asked for your password by anyone claiming to represent Sanctuary, please forward the email or report the incident by email to ContactUs@sanctuary-housing.co.uk or in writing to Sanctuary Group, Chamber Court, Castle Street, Worcester, WR1 3ZQ.
In completing an application form or submitting your Curriculum Vitae ("CV") to us by email, you will be providing us with personal information about yourself.
We will use your personal information only for the purpose of assessing your suitability for employment by us and in any subsequent interviewing process. Copies of the information you submit and any further correspondence will be retained in order to progress your job application and as a record of our employment and fair access processes.
When you apply for a job with Sanctuary the application will be processed locally by the relevant office at which you are applying to work.
We take all reasonable steps to retain personal information only for as long as necessary to process your job application. We may also retain your details after a decision has been reached regarding your suitability for current jobs, in order that you can be considered for future vacancies that may become available.
If you no longer want us to retain your personal information, please contact us by email at ContactUs@sanctuary-housing.co.uk or in writing to Sanctuary Group, Chamber Court, Castle Street, Worcester, WR1 3ZQ and we will delete your information from our database unless we are required to retain details about you after your relationship with us has ended, for example for legal and regulatory purposes.