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A resident with a history of drug addiction and associated crime has made a fresh start and moved into a home of her own, thanks to the personalised support she received from Sanctuary Supported Living staff in Haverhill.

A pair of hands holding a cardboard cut out of a house

Sarah*, 44, had been living in and out of homeless accommodation and prison since she was 15 years old. After arriving at The Limes - part of Haverhill Homeless Supported Housing service - in Haverhill, Suffolk in September 2017, Sarah made a pact with the team that this would be the last homelessness service she lived in.

Sarah engaged well with both staff and external agencies, and made huge steps moving forward with her life. When the team felt that Sarah had gained the life skills and the confidence to be able to live on her own, and maintain an independent tenancy, they supported her to get on the housing register.

The team also worked closely with the local housing team to agree that a more rural property would help to keep Sarah safe and away from past associates.


Thanks to the support of staff at The Limes, Sarah successfully bid on a property and was able to move out of supported housing and into a home of her own.

The team are now providing Sarah with ongoing housing-related support and have also referred her to the tenancy sustainment service run by Babergh District Council and Mid Suffolk District Council, so that she can continue to live as independently as possible.

Thanks for not giving up on me and helping me to my final hurdle - my new home.

Sarah, former resident at The Limes

When she moved out, Sarah wrote a thank you card recognising all the support she had received from staff, saying: “Thanks for not giving up on me and helping me to my final hurdle - my new home. I’m going to miss it here and all of you.”

Kate Molope, Local Service Manager at Haverhill Homeless Supported Housing, said: “We’re so proud of Sarah and how hard she has worked to turn her life around. This is a real success story and shows the difference supported living services can make.”

For more information about Sanctuary Supported Living’s services for people who are homeless or at risk of homelessness, see our latest news or find a service near you.

Download a PDF version (107KB) of this story.

*name has been changed

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