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Steph Brooks

With over 20 years of service at Sanctuary Supported Living (SSL), Steph Brooks has played a key role in shaping the organisation’s services throughout her career.

Steph Brooks

Starting out as a project worker at Sanctuary’s supported housing schemes in Bolton and Manchester, Steph progressed to managerial level in Salford where she spent six successful years, prior to securing her current role of area service manager (ASM) last year. 

The role of the ASM sees Steph manage the local service managers (LSMs) across the North West, Greater Manchester, Cheshire and Merseyside, whose schemes work with clients to help them develop the skills they need to live independently.

She is also involved in liaising with commissioners, identifying new business, working on tender submissions, managing voids, arrears and accounts.

“There is so much variety in the work because each service and client group are so unique. The highlight for me has been receiving positive feedback about the quality of services in the area – it has made me feel really proud of the team and the services they provide”

Over the years, Steph’s expertise and experience have been instrumental in developing techniques that are now used across SSL’s services to help people on their recovery from mental ill-health. As ASM, her remit has expanded to cover all SSL’s other specialist client groups including homelessness, learning and physical disabilities and young people.

“I have been involved in some processes from start to finish and have been encouraged to shape strategy from the outset.”

Making the most of every opportunity to learn, from on-the-job training to job shadowing, Steph attained her area service manager role through hard work and dedication to personal development.  

As well as sharing best practise by visiting services around the country, Steph attended operations meetings and visited various departments to increase her knowledge and prepare herself for the challenge ahead.

She commented:  “Sanctuary recognises the importance of listening to staff, clients and partner agencies and is happy to support initiatives at a local level.

“Everyone is totally committed and all the staff go over and above to ensure the clients’ needs are met – that’s why it works.”

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