Living a life free from harm and abuse is everyone’s basic right. We recognise that all our staff are responsible for supporting and safeguarding customers – whether they directly deliver support or whether they visit services occasionally to provide management support or do repairs.

At Sanctuary, everyone plays a part in being alert to and responding appropriately to abuse and/or neglect related concerns, while also taking measures to prevent and stop the risks and experiences.

By working together with customers and other specialised support agencies, we aim to safeguard our communities.

Safeguarding icon on a purple background

What is safeguarding?

Safeguarding is about protecting people from abuse, harm or neglect. As we deliver our mission to support people on their pathways for independence through supported housing, , we are strongly committed to safeguarding adults, children and young people who use or come into contact with our services.

How does Sanctuary work to safeguard people from harm and abuse?

Safeguarding is a priority, and our safeguarding approach takes account of best practise and the different laws and regulations for safeguarding.

  • We support and encourage people to live independently and safely through support and safety planning
  • We work in partnership (and share incidents) with a range of organisations, and anyone else who has an important role in preventing or reducing the risk of abuse, harm, or neglect
  • We recognise and respond swiftly to concerns of abuse, harm, or neglect
  • We select staff and volunteers safely, with all necessary checks made
  • We train and support our teams, so they have the skills to effectively safeguard people

We put the individual needs, views and wishes of the person at the centre of safeguarding decisions but we cannot always guarantee confidentiality. If a concern is raised, we may need to share the details with the local authority or other agencies for them to investigate further.

What to do if you have a concern?

If you wish to raise a concern you can contact us in confidence by calling 0800 131 3348 (free from landlines) or 0300 123 3511 (free from mobiles).

If you have a concern about a child, young person or vulnerable adult who is in immediate danger or where a crime has been committed, call 999 immediately.


Sanctuary Supported Living is a trading name used within Sanctuary Group. © 2022 Sanctuary Group. All Rights Reserved. Images used on our website and literature may be representative and are for illustration purposes only.
Slavery and human trafficking statement (PDF 100KB)