Old Milton Road Flats

Old Milton Road, New Milton BH25 01425 638 212

Located in the centre of New Milton and within walking distance of the seafront, at Old Milton Road we provide care and support for adults aged 18 and over, with a range of learning disabilities. We also deliver care and support to residents at our nearby service on Manor Road.

At a glance

  • Staff on-site 24 hours a day, seven days a week
  • Long-term supported housing with care
  • Communal facilities including a lounge, laundry room and garden
Enquiry Form

I never went out much, but they have encouraged me to go to a local club where I join in the activities, games and play bingo.


The Care Quality Commission (CQC) is the national independent regulator of all health and social care services in England. They inspect and monitor care homes, nursing homes and supported housing where personal care is provided and produce reports about them, to help you find a service that suits you.



A residential area of New Milton, within walking distance of shops, restaurants, parks, colleges and public transport links.

Accommodation type

Accommodation Type

Five one-bedroom flats. Each flat has a bedroom, an open-plan kitchen, lounge, diner, and bathroom.

Communal areas

Communal areas

A lounge, laundry room and garden.

Safety and security

Safety and security

The on-site staff office helps to ensure residents’ safety and security.

Assistive technology


An emergency pull cord alarm system is fitted throughout the buildings, and personalised assistive technology is available.

Tenancy agreement

Rental agreement type

Individual flats are let on an assured shorthold tenancy agreement.

Care and support planning

Staff draw up a personalised care and support plan with residents using the Life Star model.

Staff availability

Our highly-trained staff are on-site during office hours, seven days a week. Overnight, there is staff nearby and available in case of an emergency, plus additional telephone support from management, should residents need any further support.

Tailored care, support and assistance includes

  • Managing personal care and medication
  • Maintaining a tenancy
  • Positive behaviour management  
  • Managing finances (budgeting and benefits)
  • Maintaining health, safety and security
  • Cooking, cleaning and shopping
  • Building positive relationships
  • Signposting and accessing other services  
  • Managing nutrition and hydration needs

Additional support services

We work closely with local health care professionals to achieve the best outcomes for residents with changing needs. Working with the integrated learning disability team within the health care and social services, we support residents to access specialist services and technology to promote their independence and reduce their need for support whilst still feeling safe.

Care and Support hands icon

Further Information

For more details, download the Old Milton Road Flats information leaflet (PDF 268KB). Alternatively, if you have any questions about the support services we provide, please contact us directly be telephone or the enquiry form below.

Understanding social distancing

To help residents at Old Milton Road understand social distancing, staff have encouraged them to follow the example of the Penguins of Madagascar and just ‘smile and wave’.

To support this, they have created life-size penguins Smiley and Wavy, who feature in a range of catchy videos. You can view these videos on their YouTube channel.

Watch Old Milton Road residents talking about their experiences of lockdown and the support they’ve received from staff in the video below.


To be eligible for a place at Old Milton Road, applicants must:

  • Be aged 18 or over
  • Have a learning disability

How to apply

To apply directly, please complete the enquiry form below and ask for an application form. We also accept referrals from Hampshire Social Services. All care and support needs will be assessed before an application is accepted.


Enquire about Old Milton Road Flats

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Sanctuary Supported Living is a trading name used within Sanctuary Group. © 2022 Sanctuary Group. All Rights Reserved. Images used on our website and literature may be representative and are for illustration purposes only.
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