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For customers

If you’re a Sanctuary Supported Living resident, client or customer, you’ll find lots of support and advice here which is specifically tailored to you. 

Type of accommodation

Manage your home

Find out how to manage your home, including information about our repairs process, antisocial behaviour, damp and mould, and how to make a complaint.
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Campaigns

Read more about the annual national campaigns and events that we support and participate in, and see how you can get involved and take part.

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Partnerships

See more about Sanctuary Supported Living’s key business and community partnerships, and how their support is helping us to improve residents’ lives.
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Get involved

Find out how you can get involved in life at Sanctuary Supported Living, including our Ready Steady Grow competition, volunteering and shaping our services.
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Safeguarding

Read about our approach to safeguarding, including our commitment to ensuring the safety and well-being of all our customers and communities.

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Resources

View our collection of useful external resources and links, which are designed to help you make informed decisions about your housing, care and support needs.
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Online Safety

The internet can be a powerful tool, but it can also pose risks to your privacy and safety. We want to make sure that you can protect yourself online.

We hope you’ll find the answers to all your questions, but if not, please see our supported living FAQs, retirement community FAQs or Technology Enabled Living FAQs. If you need more information, please speak to a member of staff at your service, or you can contact us and one of our customer service team will be happy to help. 

Staying safe online

To leave this website quickly, click the ‘Go’ button. This will open a new window and redirect the current page. If you are in immediate danger, call 999.

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