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Website Accessibility

On this page

Our Sanctuary Supported Living website is regularly being updated and improved. We have built our website taking best practice web accessibility guidelines into account, as well as feedback from our residents and website visitors. Our main objective is to implement real-world accessibility.

We would be very grateful for your feedback on how accessible our website is for you so that we can keep improving it. If you find a problem or have any difficulties using our website, please complete the feedback form by clicking the button below.

Alternative formats

If you would like any information on this website in an alternative format or language, including Easy Read using Photosymbols, please email with your details, and tell us what you need. You can also call us on 01905 334596.

Help using computers, the web and assistive technology

If you need extra help in using computers, the web and assistive technology, we recommend the My Web, My Way website. The site provides information to help you use the accessibility features of your computer in order to make it easier to use the web.

Browsers we support

Our website works best on the following browsers:

  • Chrome
  • Edge
  • Firefox
  • Safari
  • Android browser

These browsers are the most common, covering over 98% of all web users. We recommend upgrading to the latest version of your browser for the best experience.

Further information on how to customise your internet browser can be found on the following links:

  1. Chrome:
  2. Edge:
  3. Firefox:
  4. Safari:
  5. Android browser:

Get the best experience

Why do I need JavaScript and how do I enable it?

JavaScript is a common computer language that improves how our website works on different browsers and platforms. JavaScript also assists with design elements to make the page more attractive and the website easier to navigate.

If JavaScript is not enabled, you will see a message as follows:

“Wait! We have detected that JavaScript is disabled. JavaScript must be enabled to show all information on the Sanctuary Supported Living website. Here are instructions on how to enable JavaScript in your browser."

If you already have JavaScript enabled but it is not recognised, try clearing the browser cache or refreshing the page.

For further help and information on enabling JavaScript in your browser, please visit:

Translating this website

Chrome: Website translation in this browser is a built-in feature. You don’t need to install any add-ons because Chrome is a browser supplied by Google and is an integrated feature. Make sure that the browser language is set to your preferred language. 

  • Click on the three dots in the upper right corner of your browser.
  • Go to Settings, scroll down, and click on the ‘Advanced Settings’ tab.
  • Scroll down and go to "Languages" and click on your selected Language.
  • You will see a tab saying ‘Offer to translate pages that aren’t in a language you read.’
  • Hit the button to the right and turn it ON, and you are done. Now every time you land on a webpage with a foreign language, Google will offer you the translate option, and you can translate the entire website in just one click.
  • Go to the webpage you want to translate, right-click and select Translate to English (or your language chosen).


Microsoft Edge also comes with a built-in feature to translate a webpage. It uses Microsoft Translator and 100+ languages are supported for translation. 

  • Open the Microsoft Edge browser
  • Press the Alt+F hotkey to open the Settings and more menu
  • Select the Settings option in that menu
  • Select the Languages setting from the left section
  • Turn on the "translate pages that aren’t in a language I read" button.


Safari’s website translation feature is already built into this browser so you don’t need to download any add-ons.

  • Tap the action button on the left side of the address bar while visiting a site that you need to translate. The button looks like two A's next to each other.
  • Tap Translate to [Your Device Language].
  • Tap Enable Translation if prompted.
  • Your page will then be translated into the primary language that you've set on your device.

If you want to revert back to the page's original language, take the following steps.

  • Tap the translate button in the Safari address bar. It takes the place of the standard action button on the left side of the address bar.
  • Tap View Original.
  • The page will revert to its original language.

How can I translate a PDF file?

Google Docs offers translation of PDF files.

  • Upload the PDF file on Google drive, and then open it in Google Docs.
  • Next, click on Tools, and select Translate document. (However, this process results in uneven formatting).

Please note that Sanctuary is not responsible for the content of Google Translate and cannot guarantee the reliability of the translations provided.

Skipping to the main content

If you’re using a screen reader or keyboard to navigate, we have added a ‘Skip to main content’ link at the top of every page. This allows you to skip the navigation and get to the main content quickly.

Making the text bigger

You may be able to change the text size in your browser.

Changing the colours

We’ve tried to use colours that make the words on our web pages easy to read, but we know some people have trouble reading text on certain background colours. You may be able to change the colours in your browser.

Viewing PDFs

PDF may automatically open in your web browser. Follow Adobe’s guide to enabling or disabling Acrobat Reader as a helper application to your browser.

If you have a visual impairment, you can find more information on accessibility and PDF files by visiting the Access Adobe Website.

Download the latest Adobe Reader software if you can't open PDF documents.

Heading structure

We do our best to ensure that all pages of our website have a correct heading structure, which makes navigation easier.


To make things easier for screen reader users, all images in our site have alternative text that clearly describes what they show.


Our links always use link text that makes sense out of context, so that what we're linking to is clear to everyone.


All the video content embedded on this site or on our YouTube channel is available to watch with optional subtitles, also known as closed captions. If your browser doesn't support iframes, you can read a written transcript of the film.

We use YouTube for our videos because it's the most accessible way to present videos online that we know of, however, we cannot control the accessibility of YouTube video functionality.


We have ensured that all our iFrames are labelled with titles and alternative text.


This site uses cascading style sheets for visual layout. Even if your browser or browsing device does not support style sheets, the content of each page is designed to be readable.

Content pulled in from social media, such as Twitter and Facebook

In some parts of our site, we display content that has been pulled in from social media sites such as Twitter and Facebook. These sites often restrict how content can be displayed, which sometimes means it is not as accessible as we would like. We try to keep these to a minimum and provide alternative content.


This accessibility statement was issued in October 2020

 If you find a problem or have any difficulties using our website, please complete the feedback form by clicking the button below.