Our website strives to uphold the principles and best practices of the Web Content Accessibility Guidelines (WCAG) 2.0 – Conformance level: A.

The Web Content Accessibility Guidelines explain how to make web products more accessible for people with disabilities and other access challenges. Conformity to these guidelines also makes web products more user-friendly for all people.

Our primary accessibility objective is that users find our site usable in practice. Using feedback from our website visitors alongside end user testing, we actively work to continually improve the accessibility and usability of our websites.

NB. While we aim to comply with these guidelines, we recognise that web technology has moved on since their creation, and a number of them are less applicable now than at their time of publication.


Our websites can be viewed on any browser or device but, for the best possible experience, we recommend the latest version of the following browsers:

  • Google Chrome
  • Safari
  • Firefox
  • Internet Explorer
  • Edge

Site code

Our site has been built to comply with standards HTML5 and CSS. At every stage the code has been checked for accessibility using a range of automated tools and manual checks.

Why do I need JavaScript and how do I enable it?

JavaScript is a common computer language that improves the operation of our website across different browsers and platforms. JavaScript also assists with design elements to make the page more attractive and the site, as a whole, easier to navigate.

If you already have JavaScript enabled but it is not recognised, try clearing the browser cache or refreshing the page.

For further help and information on enabling JavaScript in your browser, please visit:

Accessibility features

Our websites can be viewed on a range of different screen sizes and can be changed to suit each user. To help people find information more easily, our websites have a sitemap, as well as a number of colour and graphic-based navigational cues.

We offer the following accessibility features on our site:

  • A skip to content link to help screen reader and keyboard users access content quickly
  • A sitemap

You can also specify in your browser the web page font sizes, styles and colours of the foreground and background displayed on your computer screen.

This is useful for those:

  • With impaired vision
  • Needing a larger font size
  • Needing high-contrast colours
  • You can configure most common internet browsers to use the colours and fonts you specify, your default Windows colours and fonts, or the settings you specify in your own style sheet.

Further information on how to customise your internet browser can be found on the following links:


Some of our websites show videos embedded from YouTube. Where these videos include speech and are produced by Sanctuary Supported Living, we ensure that subtitles are present. Please visit YouTube for full information regarding screen reader accessibility.


Whether you are using a smartphone, tablet, PC or Mac, Browsealoud will provide reading support tools required free of charge.

Browsealoud reads website content out loud, highlighting each word as it is spoken in a high quality, human-sounding voice.

Browsealoud may be helpful to:

  • Anyone with low literacy skills or dyslexia
  • People who don't have English as a first language
  • Those with some visual impairment
  • Anyone who would prefer to listen to text rather than read it.

How do I get Browsealoud? 

Browsealoud is free to use and works with all major browsers.

To ensure Browsealoud works on every page you want to read, please ensure javascript is enabled on your device.

Browsealoud can be launched from the menu by clicking on the 'Listen with Browsealoud' link.

Alternatively, you can download the free text to speech software Browsealoud (download size is approximately 2.5MB).

    Document accessibility

    Adobe Acrobat and PDF files

    Adobe Acrobat is a popular document exchange medium. It works on the principle that documents produced in most software packages can be transformed into a .pdf file (the Adobe Acrobat format) and then read by the free reader package available from Adobe called Adobe Acrobat Reader. A key advantage is that it preserves all the formatting of the original file, including images, font and layout.

    To read the documents you must first download the reader software from the Adobe Website.Adobe Acrobat reader as a helper application.

    You can add Acrobat Reader as a helper application to your browser so that it will launch automatically when you try to access a PDF file online.

    Access Adobe

    If you have a visual impairment you can find more information on accessibility and PDF files by visiting the Adobe website.


    FlippingBook can be opened in any browser - instantly. There is no requirement for any additional software. The mobile version is optimized for slow connections, and high-quality zoom keeps content readable, even on a smartphone’s small screen.

    You can navigate by typing the page number in the page field, by using the navigation arrows, or simply by dragging the page by the corner.

    Exceptions to Web Standards and Technologies (WCAG 2.0 (A) Conformance)

    All pages of this website meet Priority 1 to Success Criteria Level 2 (A) of the Web Content Accessibility Guidelines 2.0, and where possible we strive to conform to Level 2 (AA). These guidelines are the internationally recognised benchmark for building accessible websites.

    When third-party applications have been embedded into this website the WCAG 2.0 (A) compliance cannot be guaranteed. Current third-party applications used include Google Maps, Twitter, YouTube and other functional elements such as the slideshows.

    Feedback from visitors to this website has informed us that:

    • Most people prefer to open an external link in a new window. Therefore, the wishes of our users have taken preference over conformance with some of the links on this website.
    • Some people have problems with pop-up windows. If you have problems opening pop-ups, or your browser is set to disable these windows, you can access the details via the sitemap.


    We welcome feedback on the accessibility and usability of our website.  If you have had any problems or any issues whilst using our site, we would like to hear about it!

    You can use the contact form to get in touch.


    Or call us for free on 0800 131 3348.

    Conformance Date

    This Accessibility statement was issued in October 2017.


    Sanctuary Supported Living is a trading name used within Sanctuary Group. © 2021 Sanctuary Group. All Rights Reserved. Images used on our website and literature may be representative and are for illustration purposes only.
    Slavery and human trafficking statement (PDF 49KB)