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How can we help?

Whether you're looking to enquire about one of our services, raise a repair, provide feedback or suggestions, or explore partnership opportunities, please get in touch with us.

If you would like to report antisocial behaviour, we encourage you to visit our Antisocial Behaviour page for more information.

To find out more about your nearest Sanctuary Supported Living service, visit our find local services page. 

Find local services
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For emergency repairs, please call our friendly Customer Services team on 0800 916 1527 (freephone). They are available 24 hours a day, seven days a week, including bank holidays.

For more information about job vacancies, see our careers page. 

For media enquiries, please contact the Press Office: pr@sanctuary.co.uk.

To get in touch with us about anything else, please complete the form below, selecting the appropriate enquiry type, and we will get back to you as soon as possible.

Our website has been designed to meet accessibility needs, including screen readers and it can also be easily translated into different languages, find out more about how we've made our website accessible. To request content in a different format, use the webform below and select the most relevant option from the dropdown menu and fill out the section titled 'Do you need us to provide any information in a different format?'.

We also have a text facility for those with hearing impairments: 07800 006781 or we can connect you to a British Sign Language interpreter.

Under the UK GDPR and the Data Protection Act 2018, you can make a complaint if you’re concerned about how we’ve handled your personal data. Visit our data protection complaints page to find out how to make a complaint.

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What is your enquiry about?
Supported living accommodation, care and support
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Your enquiry
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Your enquiry
Retirement community accommodation, care and support
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Your enquiry
Technology Enabled Living
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Your enquiry
Make a complaint
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If your complaint is in relation to a specific Sanctuary Supported Living service, please provide the service's name here:
Please tell us about your complaint
Send feedback or suggestions
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If your feedback or suggestion is in relation to a specific Sanctuary Supported Living service, please provide the service’s name here:
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Business Partnerships
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If your enquiry is in relation to a specific Sanctuary Supported Living service, please provide the service’s name here:
Please tell us about your business partnership enquiry
Report a repair

To report a non-emergency repair, please speak to a staff member at your service first. If a member of staff isn’t immediately available, you can report the repair using this form, then notify a member of staff when they are next on duty. Please call our friendly Customer Services team on 0330 123 3247*for emergency repairs.

About you
Title
Are you a Sanctuary Supported Living resident or customer?
Please give details of the property where the repair is needed:
Property type
Which room is the repair in?
What needs repairing in the kitchen?
What needs repairing in the living room?
What needs repairing in the dining room?
What needs repairing in the bedroom?
What needs repairing in the bathroom/toilet?
What other items need repairing?
What’s the cause of the issue?
Please tell us more about the repair
Upload a photo of the repair

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Thank you for reporting a repair. A member of our team will be in touch to discuss the repair and agree suitable days and times for the work to be carried out.

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