Antisocial behaviour (ASB)

Antisocial behaviour refers to any persistent or harmful actions that negatively impact other people’s quality of life. As part of our commitment to creating safe and supportive homes and communities for our customers, we take a proactive approach to preventing and dealing with all forms of antisocial behaviour.

We believe that everyone has the right to live and work in a peaceful and respectful environment, so we aim to prevent antisocial behaviour before it starts. Our staff have training to identify and address potential issues, and we work together with customers to maintain a positive atmosphere in our properties. We ask that all our customers and their visitors are considerate of other people’s needs, and we commit to addressing any reports of antisocial behaviour promptly and effectively.

What is considered antisocial behaviour?

Antisocial behaviour can include, but is not limited to:

Vandalism, graffiti, or damage to properties
Noise – including loud parties, loud music, slamming doors, banging cupboards, revving car engines, DIY at unsociable hours and frequent visitors late at night.
Shouting, swearing, and fighting.
Intimidation through threats or actual violence.
Abusive behaviour aimed at causing distress or fear to certain people, such as elderly people or people with disabilities.
Dumping rubbish.
Animal nuisance, including dog fouling and dogs barking.

What is not considered antisocial behaviour?

Having a dispute with your neighbours can be upsetting, but someone’s behaviour may not be classed as antisocial if it's not persistent, or if there is no risk of harm. Examples such as these are not considered antisocial behaviour:

Cooking smells
Parking (including badly parked vehicles).
Children playing.
Neighbours doing DIY (at reasonable times of the day).
Noise caused by everyday living.
Religious or cultural practice.
A one-off party.

Day-to-day living noises, such as footsteps in a neighbouring property, children playing, household appliances, music or TV noise at a low level

Reporting antisocial behaviour

If you’re a Sanctuary Supported Living resident and you feel you’re experiencing antisocial behaviour, we encourage you to first report it to a member of staff at your service. We value open communication, take all reports seriously, and will respond as quickly and effectively as possible - your well-being is our top priority. Our team may ask for more information to better understand the impact it's having and may request that you keep a diary of events. This helps us assess the situation and respond in the most effective way.

If you prefer, you can report antisocial behaviour using the button below.

Neighbours concerned about antisocial behaviour in their community can also report it through the same button.

Report Antisocial Behaviour (ASB)

Antisocial behaviour case review

If you’ve repeatedly reported a problem with antisocial behaviour and we haven’t taken action to address it, you can apply for a case review. To request a case review, contact your local authority and submit an application. For more detailed information on the process, including the criteria and application methods, visit your local council’s website. Find your local council. If you’d rather have a physical copy of our guidance, download our leaflet (PDF 85KB).