What we do

Sanctuary Supported Living supports people on their pathways to independence. Through quality support and housing, we equip people with the confidence, self-esteem and life skills they need to live independently, whether that’s for the first time or following a significant change in circumstances.

We have over 60 years of experience in supported housing and over 300 services across England. We are a national organisation, but we think locally. 

Pathways to independence logo upon a picture of two staff members with a resident

 

Our vision is to support you to achieve your aspirations on your pathways to independence.

Sanctuary Supported Living

As a not-for-profit organisation, we reinvest any surplus we make back into our services, building communities and places that our residents are proud to call home. Last year we re-invested over £3million into improving our supported housing services. 

Find out how you can Get Involved, or read about residents’ Life Stories, where they share their first-hand experiences of living at our services and receiving our specialist care and support.

We are driven by our values - ambition, diversity, integrity, quality and sustainability. Our values describe what we stand for and were developed by our staff and board members from across Sanctuary Group. We hold ourselves to our values and ask that our customers, clients and stakeholders challenge us to always act with these values in mind.

We demonstrate our values in the following ways: 

Ambition


We invest in and care for our people and communities by offering the best standard of support and training for our staff.

Diversity


We celebrate diversity and are committed to everyone having the same opportunity to access our services.

Integrity


We will act honestly and openly in everything we do.

Quality


We have high standards for all of our services and we focus on supporting people to achieve their goals.

Sustainability


As a support provider, we make sure that our services are run effectively and efficiently, meeting people’s individual needs.

At Sanctuary Supported Living we are committed to the welfare of our residents and staff. To honour this commitment we have joined the Make a Stand campaign, to support people experiencing domestic abuse. Make a Stand has been developed by the Chartered Institute of Housing (CIH) in partnership with the Domestic Abuse Housing Alliance and Women’s Aid. 

If you are not in immediate danger but would like to talk to someone about something you or someone you know is experiencing, please contact one of the following services who can offer you information and advice.

If you are in immediate danger, please call 999 and ask for the police.

If you are not in immediate danger but would like to talk to someone about something you or someone you know is experiencing, please call one of the following helplines:

Take a stand against domestic violence logo

Sanctuary Supported Living Services

  • Plymouth Domestic Abuse Services (PDAS)

Plymouth Domestic Abuse Services provide support for men, women and children who need advice and protection from domestic abuse.

They offer a wide range of help including a refuge and one-to-one support and confidential advice.

Plymouth Domestic Abuse Services can be reached on 0800 458 2558 or email pdas@sanctuary-housing.co.uk.

The number for Plymouth refuge is 01752 562286.

For more information, visit our PDAS service page or view the PDAS Leaflet (PDF 735KB).

  • Torbay Domestic Abuse Service (TDAS)

Torbay Domestic Abuse Service (TDAS) provides support for men, women and children in Torbay who need advice and protection from domestic abuse.

Contact the TDAS team on 01803 698869, or email tdas@sanctuary-housing.co.uk  

For more information, visit our TDAS service page or view the TDAS Leaflet (PDF 202KB).

 

National organisations for women

  • National Domestic Violence helpline

Telephone: 0808 200 0247 (24 hours)
Email: helpline@womensaid.org.uk (you will receive a response within 3 working days)
Website: www.nationaldomesticviolencehelpline.org.uk

  • Refuge

Telephone: 0808 200 0247 (24 hours)
Email: info@refuge.org.uk
Website: www.refuge.org.uk

  • Women's Aid

Telephone: 0808 200 0247 (24 hours)
Email: helpline@womensaid.org.uk
Website: www.womensaid.org.uk

  • Rights of Women

Family law advice line: 020 7251 6577 (Monday, Tuesday, Wednesday and Thursday 7pm-9pm; Friday 12 noon-2pm)

Criminal law advice line: 020 7251 8887 (Tuesday 11am-1pm)

Immigration and asylum law advice line: 020 7490 7689 (Monday 12 noon-3pm; Thursday 10am-1pm)

E-mail: info@row.org.uk
Website: www.rightsofwomen.org.uk

National organisations for men

  • Men's Advice Line

Helpline: 0808 801 0327

The helpline is open Monday to Friday, 10am to 1pm and 2pm to 5pm
Email: info@mensadviceline.org.uk
Website: www.mensadviceline.org.uk

  • ManKind Initiative

Telephone: 01823 334 244
Open Monday to Friday, 10am to 4pm and 7pm to 9pm (except Friday evenings)
Email: admin@mankind.org.uk
Website: www.mankind.org.uk

  • Survivors UK Ltd

Telephone: 0845 122 1201
Open Monday and Tuesday, 7pm to 9.30pm, Thursday 12 noon to 2.30pm

E-mail: info@survivorsuk.org
Website: www.survivorsuk.org

  • M-Power

Tel: 0808 808 4321
Open on Thursday evenings, 8pm to 10pm
E-mail: support@seva-uk.org
Website: www.male-rape.org.uk

 

National organisations for women and men

  • Police domestic violence units

There are a number of police domestic violence units, which have staff specially trained to help people experiencing domestic violence. They work closely with other organisations such as local solicitors and Women’s Aid groups. Your local police station, in the phone book under Police, will be able to tell you if they have a domestic violence unit, or where the nearest one is.

  • National Centre for Domestic Violence 

Telephone: 0800 970 2070
Website: www.ncdv.org.uk

  • Rape Crisis

National Freephone Helpline: 0808 802 9999 (from 12 noon to 2.30pm and from 7.00pm to 9.30pm every day)
Website: www.rapecrisis.org.uk

  • Honour Network Helpline

Helpline: 0800 599 9247 (Monday to Friday from 9.30am to 5pm)
Website: www.karmanirvana.org.uk

  • Action on Elder Abuse

Helpline: 0808 808 8141 (Freephone Monday to Friday from 9am to 5pm)

E-mail: enquiries@elderabuse.org.uk
Website: www.elderabuse.org.uk

  • National Stalking Helpline

Helpline: 0808 802 0300
Open Monday - Friday,  9.30am to 4pm
Email: advice@stalkinghelpline.org
Website: www.stalkinghelpline.org

  • Respect Phoneline

Telephone: 0808 802 4040 (free from landlines and most mobiles) Monday to Friday 10am to 1 pm and 2pm to 5pm)
E-mail: info@respectphoneline.org.uk
Website: www.respectphoneline.org.uk

National organisations for lesbian, gay, bisexual and transgender people

  • Galop LGBT Domestic Abuse Helpline

Helpline: 0300 999 5428 or freephone 0800 999 5428
Open Monday and Thursday 10am to 8pm, Wednesday and Tuesday 10 am to 8pm
Tuesday 1pm-5pm is a trans specific service

Female Genital Mutilation (FGM)

If you're worried that you may be at risk of FGM, you should talk to someone you trust like a teacher or school nurse. They will be able to help and protect you.

Remember that no one is allowed to hurt you physically or emotionally, and FGM is not allowed in this country.

If you would rather speak to someone who doesn’t know you and your family, there are organisations that can help you, including:

  • the NSPCC, which has an FGM helpline you can call on 0800 028 3550 at any time - it’s free and you don’t have to tell them your name (you can also email fgmhelp@nspcc.org.uk)

  • FORWARD, which can give you information and one-to-one support - you can call them on 020 8960 4000 (Monday to Friday from 9.30am to 5.30pm) or email atsupport@forwarduk.org.uk

If you think you're in immediate danger, call 999 and tell the police.

If you’re worried about someone you know

Call the NSPCC’s FGM helpline on 0800 028 3550 or email fgmhelp@nspcc.org.uk if you're worried a girl or young woman is at risk of (or has had) FGM.

If you suspect that an abuser is monitoring your internet usage, find out how to hide your browser history.

 

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Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities. Images used on our website and literature may be representative and are for illustration purposes only.

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