Across our supported housing services and our retirement communities, residents receive the personalised care and support they need to help them live as independently as possible. Depending on the service, the care and support will either be provided by one of our teams, or by a care agency.
All care and support is tailored to each person’s individual skills and abilities, helping them to achieve their personal goals and live the life they want.
Customers can also choose to purchase a package of assistive technology from our Technology Enabled Living range, to help support their independence and for added peace of mind.
Supported housing and residential care homes
In our supported housing with care services and our residential care homes, our highly-trained staff provide any personal care needed by residents, such as washing, toileting, dressing, managing personal hygiene and medication.
Across all our supported housing services, residential homes and floating support services, our teams will also provide support with developing life skills, managing a tenancy or licence agreement, gaining self-confidence, and managing any mental health or other needs.
Our staff work with each client to agree a tailored plan of support, using the relevant Outcomes Star model for their needs, which is designed to help each person to achieve their personal goals. The support plan includes any personal likes and dislikes, emotional and social wellbeing, individual skills and abilities, as well as any religious, cultural and leisure preferences, and much more.
In our retirement communities, residents can receive as much or as little personal care as needed and can live independently, with the reassurance that a member of staff is on-site 24-hours a day.
Residents receive a regular wellbeing check from a member of staff, for added peace of mind. Our staff can also provide domestic support, including preparing meals, shopping, doing laundry and household cleaning. If care needs change, this can be managed by the on-site care team, who also work closely with local doctors, dentists, hospitals and social workers, as well as in partnership with family members, with the resident’s agreement. Please note that our retirement communities are not suitable for anyone who requires a high level of nursing care, and a Sanctuary Care home may be more appropriate.
We also have a dedicated team, who support residents’ emotional and physical wellbeing through regular activities and bigger social events.
As well as providing care and support for people who live in our supported housing services and retirement communities, we also provide community-based floating support for people who may not have a tenancy with us. These services are short-term and are primarily for people who are homeless or who have mental health needs. Clients receive specialist one-to-one support through workshops, drop-ins and social group activities, as well as peer support from people who have been through similar experiences previously.
Our technology enabled living team provides personalised solutions to help maintain or improve independence, through a range of telecare packages or working with the local service manager to find ways to enhance support or safety for all customers in their service.
Within all of our retirement communities and many of our residential care homes, residents’ apartments are fitted with a pull-cord which connects directly to the care team, providing reassurance that help is always at hand. Residents can also choose to have a separate pendant or wrist alarm, if needed.
For added peace of mind, additional technology support packages can be purchased from our Technology Enabled Living range – including memory support, falls support, independence support and others.
Care Quality Commission (CQC)
Our supported housing with care services, our residential care homes and our retirement communities are all registered with the Care Quality Commission (CQC) and inspected regularly, to ensure we’re providing the highest-quality care. For more details about a particular service, find your local service and visit their web page, where you’ll find a link to the CQC’s latest report.