We’re committed to putting our customers at the heart of everything we do – so if it matters to you, it matters to us.
If you’re a Sanctuary Supported Living resident or customer, you can get involved and help to make our services the best they can be. We want to design our services in partnership with you, so there are lots of ways to have your say.
When you get involved, you can meet new people, use your skills and learn new ones too. You can get involved as much or as little as you’d like, and we'll also cover your out-of-pocket expenses and provide training where needed.
For more information about taking part and getting involved, please email firstname.lastname@example.org.
Our Resident Advisory Panel (RAP) is made up of 12 Sanctuary residents (tenants or owners) from a variety of backgrounds. The people on the panel advise Sanctuary’s Executive Team and Group Board, helping us to include customers’ views when deciding on new strategies, policies and ways of working.
The Resident Advisory Panel will run alongside our Resident Scrutiny Panel (RSP). The input of both the Resident Advisory Panel and the Resident Scrutiny Panel helps us to better meet the needs of our residents, and ensure we’re providing the quality homes you deserve.
The people who make up Sanctuary’s Resident Scrutiny Panel (RSP) review the impact of our decisions after they have been made. RSP members represent residents from across all of Sanctuary’s services, and come from a range of diverse backgrounds, needs and experiences.
The Resident Scrutiny Panel members attend monthly meetings and typically commit about two hours a week to take part. Any Sanctuary Supported Living resident is eligible to join, as long as you are not:
A member of the Board or Committee or involved in governance related activities e.g. Trustees, Sanctuary in Rochford Committee
An employee of Sanctuary or any of its subsidiaries
In breach of any tenancy or lease conditions
If you would like to join the RSP, please speak to a member of staff at your service.
The Sanctuary Residents’ Academy is a course for residents to develop knowledge and skills for scrutiny. Working with the Chartered Institute of Housing, Sanctuary Residents’ Academy is a formal, Level 2 qualification.
To gain the qualification, you would have to complete three modules, each with an online tutorial taught by our in-house teams or external experts, with an assignment. As well as giving you the skills and confidence to hold Sanctuary to account, this qualification can also support employment opportunities.
For more information, please speak to a member of staff at your service, or contact us using our online enquiry form.
Communities of Interest views hold us accountable for how our services perform, and can help shape specific services or our approach to business.
To find out more, including the range of activities you can get involved in, view our communities of interest page.
The Regulator of Social Housing (RSH) regulates landlords like us to check that we’re providing good housing and quality of service, and that we’re efficient and running things well.
Tenant Satisfaction Measures (TSMs) are a new part of the RSH’s regulatory approach, aimed at making it easier for people to find out how good a landlord is, and see which landlords are better at looking after customers and their homes. That’s why it’s really important that we know what matters to our customers when it comes our housing provision.
You can have your say on how we’re:
Keeping properties in good repair
Maintaining building safety
Effectively handling complaints
Encouraging respectful and helpful engagement
Managing neighbourhoods responsibly
Let us know what you think and whether you agree that we’re doing a good job, or if you have any suggestions on other areas that could be looked at. You can speak to a member of staff, or contact us by email email@example.com
Ready Steady Grow is our annual gardening competition for residents at all our supported living services and retirement communities.
The competition encourages residents to get outside and enjoy gardening - with the aim of improving their health and wellbeing, building links within their services and their local community, and (fingers crossed) helping their service to win a prize!
To find out more about the competition, including this year’s theme and prizes, as well as how to enter, visit our Ready Steady Grow page.