Get involved

Our Resident Advisory Panel (RAP) is made up of 12 dedicated Sanctuary residents (both tenants and owners) from diverse backgrounds. This panel plays a crucial role in shaping our strategies and policies by advising Sanctuary’s Executive Team and Group Board. 

The RAP works alongside our Resident Scrutiny Panel (RSP) to ensure that your views are heard and considered in our decision-making processes. Together, their feedback helps us better meet your needs and deliver the high-quality homes and services you deserve. 

By participating in the RAP, you’ll have a direct impact on our approach and contribute to creating a more responsive and resident-focused organisation. 

The Resident Scrutiny Panel (RSP) plays a vital role in reviewing the impact of our decisions after they’ve been made. RSP members represent residents from across all of Sanctuary’s services, reflecting a wide range of backgrounds, needs, and experiences. 

Members of the RSP meet monthly and typically spend about two hours each week participating. As a member, you’ll help assess and ensure that our decisions are effectively meeting the needs of our residents. Any Sanctuary Supported Living resident is eligible to join, as long as you are not:  

• A member of the Board or Committee or involved in governance related activities e.g. Trustees, Sanctuary in Rochford Committee  

• An employee of Sanctuary or any of its subsidiaries  

• In breach of any tenancy or lease conditions 

The Sanctuary Residents’ Academy offers a fantastic opportunity for residents to build essential skills and knowledge for effective scrutiny. In partnership with the Chartered Institute of Housing, Sanctuary Residents’ Academy provides a formal Level 2 qualification. 

To earn your qualification, you'll complete three modules. Each module includes an online tutorial delivered by our in-house experts or external specialists, along with an assignment. This course not only equips you with the skills and confidence to hold Sanctuary accountable but can also enhance your career prospects. 

If you're interested in learning more or enrolling, speak to a staff member at your service or reach out to us via our online enquiry form. 

Communities of Interest are dynamic, resident-led groups that provide valuable feedback on specific topics to support our resident panels and help us improve our services. By sharing their insights, these groups play a key role in making sure our services meet your needs and making our approach even better.  

Communities of Interest include: 

• Customer Mentoring 

• Expert by Experience Tests 

• Estate Inspections 

• Supporting our Environmental Strategy 

• Improving Policy and Procedure 

To get involved in these hands-on activities and make a real difference, visit our Communities of Interest page.