Sanctuary Supported Living’s range of Technology Enabled Living products (also known as telecare or assistive technology) is designed to help you maintain your safety and independence in your own home.
From pendant alarms, lifestyle monitoring sensors and GPS locating devices, to proactive wellbeing support services and lone-worker devices, we enable people to live confidently and safely in their homes and communities.
Our customers include both Sanctuary Supported Living residents and people who live elsewhere, and our products can either be paid for privately (self-funded), or purchased using a personal budget allocated by your local authority.
Our packages of technology also provide reassurance and peace of mind for people’s carers, family and friends. Our customers and their loved ones know that help is on hand at any time of day or night. No matter how big or small your concern, we’re here for you.
We’re proud to be certified to the TEC Services Association TSA Quality Standards Framework, with the highest possible green status accreditation, showing that we’re experts in what we do.
We want you to get the support you need, so the process of getting started with our Technology Enabled Living service is simple and hassle-free.
Our friendly and experienced advisors will discuss your situation with you, and explain which of our products may be suitable for your needs. Where appropriate, we will signpost you to specialist support services.
We offer free of charge demonstrations of our products, where you can test out the products, and involve your family, carer, friends or trusted health professional if you wish. If you’d like to go ahead with purchasing, we can get you started straight away.
You can talk to us about your needs and the outcomes you want in the comfort of your own home. There’s no pressure to commit on the day and no upfront cost. We will support you to remain safe and independent within your own home or in the community.
We want you to feel safe, so our staff wear a Sanctuary Supported Living uniform and carry photo ID. Our equipment is trusted by industry suppliers and will self-test for low batteries and faults. After our visit, you can tell us what you think by completing our short survey.
Our professional and friendly call handlers are on-hand 24 hours a day, 365 days a year and we answer 98.5% of alarm calls within 60 seconds.
If you need help, we’ll treat you with dignity and respect. In an emergency, we’ll quickly arrange the help you need and stay on the line until help arrives.
After you’ve joined us, we’ll keep in touch to ensure all is well – we’ll call you after around six weeks, and again after six months. After 12 months, we’ll arrange to visit you, so that we can see how you are and check the equipment is working correctly.
Our wellbeing calls can give additional daily reassurance and reduce isolation. A member of our team will call you at a convenient time to have a chat and check on your wellbeing.
Outside the home
Alongside our in-home technology, we can support customers when they are outside the home too. From those who are risk of falling or becoming lost when they are out and about, to lone workers and carers, our team can create a tailored solution.
Falls and Falls+ support packages
Our Falls support packages include a bed sensor and a pendant with a sensor that detect a fall instantly providing reassurance that help is available 24/7.Falls support
*0330 numbers are charged at the national rate (the same as 01 and 02 numbers) by all providers, including mobiles, but may be included if you have free minutes in your mobile phone contract package. For the exact charges from your mobile phone, check with your provider.