Resources

Shelter 

A national housing and homelessness charity, providing free advice and support for a wide range of housing issues. 

Homeless Link

A UK-wide membership organisation supporting people experiencing homelessness, and the organisations that work with them. 

Housing Ombudsman Service 

An independent body responsible for investigating complaints and resolving disputes between tenants and landlords in social housing. For more information about making a complaint about your Sanctuary Supported Living home, see our complaints page. 

National Housing Federation 

The trade body representing housing associations in England, including Sanctuary, which works to create better housing and thriving communities. 

NHS Choices 

The official NHS website offering information on a wide range of health conditions, treatments and local services. 

Care Quality Commission (CQC) 

The independent regulator of health and social care in England, ensuring that care services meet fundamental standards of quality and safety. 

Mind 

A leading mental health charity offering support, advice and guidance for anyone with mental health needs. 

Samaritans 

A confidential helpline available 24/7 for anyone who is in emotional distress, is struggling to cope, or is at risk of self-harm or suicide. 

Talk to Frank 

A drug and alcohol information service, offering confidential advice, support and resources to help people make informed decisions about drugs and alcohol. 

OK Rehab 

A specialist addition treatment and recovery organisation, providing free, impartial advice on choosing the right rehabilitation and support services. 

Eating well for less

The guide offers advice about good nutrition and how to make sure your body is getting everything it needs, as well as tips for reducing the cost of your weekly shop.

Scope 

A leading disability equality charity, providing practical information and emotional support for disabled people and their families. 

Mencap 

A charity for people with a learning disability, their families and carers, offering support, advice and resources. 

Disability Rights UK 

A leading charity run by and for people with disabilities, promoting equal participation and advocating for disability rights. 

National Autistic Society 

The UK’s leading charity for autistic people and their families, providing support, guidance and campaigning for a better world for autistic people. 

Women's Aid 

A national charity working to end domestic violence against women and children, providing support, resources and a network of life-saving services. 

Men's Advice Line 

A confidential helpline for male victims of domestic abuse, offering support, advice and practical information to help them find a way forward. 

Hourglass

Formerly Action on Elder Abuse, Hourglass is a charity working to protect the abuse of vulnerable older adults, offering support and resources to victims, families and professionals. 

National Centre for Domestic Violence 

A UK-based organisation which provides free, fast emergency injunctions and legal assistance for victims of domestic violence and abuse. 

Victim Support 

An independent charity offering free, confidential support and information to victims of crime, witnesses, and their families. 

Online Safety

As part of our commitment to safeguarding, we want to make sure that you have the knowledge to protect yourself online.

EAC 

The Elderly Accommodation Counsel (EAC) helps older people make informed choices about their housing and care options. 

Age UK 

The country’s largest charity, dedicated to helping everyone make the most of later life, providing advice, information and support. 

Independent Age 

A charity offering regular friendly contact and free impartial advice on the issues that matter to older people. 

CareHome.co.uk 

A comprehensive online directory of care homes, nursing homes and residential care facilities, offering reviews and advice to help individuals find the right care home. 

Alzheimer’s Society 

A leading UK charity focused on providing support and research for those affected by dementia, and their families. 

Find a job 

Formerly ‘Universal Jobmatch’, this is the Government’s job finding service, for full or part-time jobs in England, Wales and Scotland. 

CV Library 

An online job board, offering thousands of job opportunities across various industries, as well as career advice and resources. 

Indeed 

A website providing job listings, company reviews and resources for job-seekers, where you can search for jobs and apply directly online. 

Reed 

One of the UK’s top job sites, featuring job listings across a wide range of sectors, as well as career advice, training courses and CV resources. 

Find an apprenticeship 

The Government’s apprenticeship-finding service, for finding an apprenticeship in England. 

Get information about schools 

Information on the Government website about schools, including contact details, performance data and inspection reports. 

UCAS 

The University and College Admissions service – helping students apply to higher education courses and providing resources for making informed choices about their futures. 

Housing benefit 

An overview of housing benefit, helping people understand whether they are eligible for housing benefit or universal credit, and beginning their application. 

Universal credit 

An overview of universal credit, explaining what it is, what the eligibility requirements are, and how to apply. 

The Pension Service 

Find out about State Pension eligibility, find out about payments, claim your pension or report a change of circumstances. 

Legal aid 

An overview of legal aid, helping people to understand whether they may be eligible for help to meet the costs of legal advice, family mediation and representation in a court or tribunal. 

Citizens Advice 

A network of independent charities that provide free, confidential and impartial advice on a wide range of issues, including debt, housing and employment. 

MoneySavingExpert 

A consumer finance website offering expert advice, tips and tools to help people save money on a wide range of products and services. 

Money Helper 

Formerly Money Advice Service, this government service offers free, impartial advice and resources on money management, budgeting and financial planning, to help people make informed financial decisions. 

Money Matters 

An independent financial advisory service, offering professional advice and support on a range of financial topics, including investments, pensions and mortgages, tailored to individual needs and circumstances. 

Take Five to Stop Fraud 

A campaign providing advice and resources to help people protect themselves from financial fraud and scams. 

Action Fraud 

The UK’s national reporting centre for fraud and cybercrime, providing a place to report fraud, receive advice, and access resources to protect against fraud and cybercrime. 

Stonewall 

A charity which campaigns for equality and provides resources, advice and support to people in the LGBT+ community. 

Galop 

An LGBT+ anti-violence charity, offering support, advice and advocacy to people affected by hate crime, domestic abuse or sexual violence – working to make life safe, just and fair for people in the LGBT+ community. 

Online safety

Guidance on how to browse the Sanctuary Supported Living website safely.

NSPCC

Tips from the NSPCC about keeping children safe online.

Age UK

A guide from Age UK around how to stay safe online.

Childline

More information around keeping safe online - applicable to both children and adults.

National Cyber Security Centre

Guidance from the Governement's NCSC for online safety, including tips for strong passwords and using 2-step verification.

SeeAbility

An easy read guide for internet and social media safety, which may be especially useful for people with learning disabilities and/or sight loss.

Ann Craft Trust

Digital Safeguarding guidance for adults and young people with learning disabilities.

Age UK

Support with staying safe online as an older person, including common online and social media scams.

Victim Support

Tips from Victim Support for people who may be at risk online, and how to stay safe