We understand that having a comfortable and well-maintained home is crucial to your well-being, and your safety is our top priority. We are committed to making sure that all our properties meet high safety standards, and we provide ongoing support, so that your home feels like a safe and secure place to live.
For more guidance on safety in your home, including fire safety, gas safety, electrical safety, and advice on preventing accidents, read the Welcome Information Pack that you received when you first moved in. If you have any concerns about safety in your property, or any questions around any of the topics on this page, please speak to a member of Sanctuary staff at your service, or contact our customer service team.
Repairs
We aim to address maintenance issues in your home as quickly as possible, with timely and effective repairs.
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Antisocial behaviour
Our services should be safe places to live. If you’re experiencing antisocial behaviour and need support, we're here to help.
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Damp and mould
It’s important to maintain a healthy home, to prevent damp, mould and damage to your home and prevent health problems.
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Fire Safety
Fire safety is everyone’s responsibility, and it is important that we all work together to stay safe and help prevent fires.
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Complaints
We’re committed to addressing your concerns. If you’re unhappy with any aspect of our service, please tell a member of our team or make a complaint by selecting 'Make a complaint' on our 'Contact us' form.
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Get involved
See how you can get involved, volunteer and help shape Sanctuary's services.
Get involved
Resources
Get support and guidance from a range of Sanctuary partners and external agencies.
Resources