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Safeguarding means protecting people’s wellbeing, health, and human rights, allowing them to live free from harm, abuse, and neglect. This is everyone’s basic right. It's a responsibility that we all share, and at Sanctuary Supported Living, we are committed to ensuring the safety and well-being of all our customers and communities.

We work tirelessly to maintain a safe and secure environment for our customers and staff. Our robust safeguarding policies and procedures are designed to identify, prevent, and respond to potential harm or abuse. We provide ongoing training and support to our teams, empowering them to recognise and act upon any safeguarding concerns. We recognise that all our staff are responsible for supporting and safeguarding customers – regardless of their job role.

Resident smiling outside in the garden area


Your safety and well-being are our top priorities. When you choose Sanctuary Supported Living, you can trust that we are dedicated to creating a safe environment where you can thrive. Our teams are trained to recognise the signs of harm or abuse and will take immediate action to address any concerns.

We actively encourage an open dialogue with our customers and their families, as we believe that transparency and communication are crucial. If you have any concerns or questions about safeguarding, please tell us. Your feedback is invaluable in helping us improve our services and protect the people we support.


Partners and external agencies

At Sanctuary Supported Living, we work collaboratively with our partners and external agencies to maintain a strong safeguarding culture. We appreciate the expertise and insights that you bring to our organisation and are committed to fostering a positive and supportive working relationship.

Everyone has a role to play in ensuring the safety and well-being of our customers and staff. We ask that you familiarise yourself with our safeguarding policies and procedures, and understand how to report any potential concerns. By working together, we can create a safe and supportive environment for everyone involved in our services.


Report a safeguarding concern

If you’re worried about the safety or wellbeing of a customer or a member of our team, you should report your concerns. You can contact us by calling 0800 131 3348 (free from landlines) or 0300 123 3511 (free from mobiles). All reports will be treated appropriately, and swift action will be taken to investigate and address any issues.

If you have a concern about a child, young person or vulnerable adult who is in immediate danger, or where a crime has been committed, call 999 immediately.

We also have a text facility for those with hearing impairments: 07800 006781 or we can connect you to a British Sign Language interpreter.