As a leading provider of supported housing and care services, we work with a range of businesses, agencies, healthcare providers, industry experts, local authorities and other key partners, to ensure we’re providing the best accommodation, care and support for our customers.
We understand the importance of building strong partnerships with like-minded businesses, organisations and other specialist partners, based on shared values, in order to better serve our clients and communities. We believe that collaboration is key to enabling us to support some of the most vulnerable people in our society.
We are committed to working closely to ensure that our partnerships meet the highest standards and offer real benefits to our customers. Through these alliances, we aim to enhance our services, further our reach and make a real difference to the lives of the 6,000 people we support each year.
To find out more about how we can work together to meet local, strategic and individual needs, please contact us.
Where we develop new services or remodel existing ones to better meet the needs of current residents or the local community, in partnership with Local Authority teams, we work with architects, consultants, and development and construction specialists to create sustainable and high-quality homes. We work closely with residents and their families to ensure they are involved in the design of their new home.
Our services aim to benefit their local communities and meet the needs of the people who live there, so we work with Local Authority housing and care teams to improve our existing services and develop new ones.
Where a Local Authority or Commissioner tells us that their needs have changed, we may repurpose or redevelop an existing service to better suit the local community.
We aim to break negative cycles of poor health, hospitalisation, mental health crisis or repeat homelessness, and prevent reoccurrence. To achieve this, our staff work in partnership with a range of health and social care teams, to ensure that we have a joined-up approach to providing each resident’s accommodation, care and support.
This includes working with NHS staff, Community Mental Health Teams (CMHT), Community Psychiatric Nurses (CPNs), local Rough Sleeper Initiatives, and Local Authority Social Care teams dealing with vulnerable young people and adults.
Within our supported living portfolio, we work alongside other landlords and care and support providers, to provide appropriate and suitable supported housing options. This includes where:
- We are the landlord and we also provide the care and support.
- We are the landlord, but we work with another provider who offers care and support (these are also known as ‘Agency Managed’ services).
- We are the landlord, but we only provide housing management support, to help residents manage their tenancy and their finances, while another provider offers care and support.
- We are not the landlord, but we provide the care and support to residents living in a building which is owned and run by another provider.
Where care and support are offered by another provider, we work closely with them, ensuring a holistic approach to supporting each resident’s housing, health and support needs.