What is fire safety?
Your safety is a top priority for us, and we are committed to going above and beyond when it comes to fire safety in our buildings.
We have an obligation to make sure that your home meets all relevant fire safety standards. We ensure that all our properties meet fire safety standards by carrying out fire risk assessments and working with experts.
What does Sanctuary do to ensure fire safety?
As your landlord, we:
- Regularly carry out fire risk assessments in our buildings that have communal or shared spaces.
- Test the communal fire alarms and emergency lighting regularly.
- Check that fire doors are closing and exit routes are clear.
- Service and maintain our equipment within the building.
- Respond to fire alarm repairs within 24 hours.
- Install smoke control systems where necessary.
- Keep household and other flammable items clear from corridors or cupboards in communal hallways.
If you rent from us, we will arrange a convenient time to gain access to your property to service any appropriate fire detection equipment. We will also fit smoke detectors and, where necessary, heat detectors in our properties. We will check and test them if they are located within internal communal areas of a building, but you are responsible for checking and testing smoke detectors and heat detectors within your room or property.
What do you need to do?
You are responsible for:
- Making sure you’re aware of the fire hazards in your home and working to reduce the risk of fire.
- Making sure everyone in the household knows what to do in the unlikely event of a fire. If you live in a property with internal communal areas, we will inform you of the fire evacuation strategy and the evacuation procedure to follow in the event of a fire within the building.
- In buildings with communal spaces, refer to the Fire Action notices - usually found near fire exits including the front door.
- Never having a barbecue on your balcony and ensure anything stored on the balcony is fireproof.
- Cleaning the filters in your cooker hood regularly to prevent any build-up of grease and oil that could catch fire.
- Reading information we send you about fire safety.
- Calling us on 0800 131 3348 if you spot any fire safety issues, such as faulty fire doors or emergency lights, or if you see rubbish or other items stored in communal areas.
Testing your smoke alarms every month. If an alarm starts bleeping, you need to change the battery immediately.
Fire safety FAQs
You are responsible for making sure your smoke alarms are in working order.
Test your smoke alarms every month. If any of your smoke alarms have a one-year battery, make sure it is changed every year. Only take the battery out when you need to replace it.
Be aware of the fire evacuation strategy and evacuation procedure if you live in a property with internal communal areas.
- Keep tea towels and cloths away from the cooker and hob.
- Use a spark device to light a gas cooker. They are safer than matches or lighters because they don’t have a naked flame.
- Take extra care if you need to leave the kitchen while cooking, take pans off the heat or turn them down.
- Double check the cooker is off when you’ve finished cooking.
- Avoid cooking when under the influence of alcohol or drugs.
- Keep electrics (leads and appliances) away from water.
- Use an adaptor when using a non-UK electrical appliance. Never put two prong plugs into three prong sockets.
- Don’t use portable heaters for drying laundry. If this can’t be avoided, make sure that the heat source and clothing are kept at a safe distance.
Let us know immediately if you are concerned about the electrics in your property. For example, if you notice burn marks around plugs or cables.
An extension lead or adaptor will have a limit to how many amps it can take. Most are 13 amps, so be careful not to overload them to reduce the risk of fire. Be particularly aware of electrical appliances that generate a lot of heat - these will need to be plugged into a socket by themselves, like a hair dryer or an iron.
- Be careful with candles and tea lights. Avoid placing them on or near materials that could burn or catch fire – like curtains.
- Keep matches and lighters out of children’s reach.
- Never smoke in bed.
- Never have a barbeque on your balcony if you have one.
- Check to make sure that your furniture has a fire-resistant permanent label.
E-bike and e-scooter fires are on the rise, mainly due to battery and charger failures. To protect you and your neighbours:
- Only charge your e-bike or e-scooter when you’re awake and alert.
- Follow the manufacturer's instructions and precautions.
- Use only the charger supplied by the manufacturer.
- Don’t charge your e-bike or e-scooter if it has travelled through deep water.
- Replace your battery after five years of use.
Also, please don’t store your e-bike or e-scooter in a communal area. Doing this makes it harder for you and your neighbours to escape to safety if there is a fire.
For more information on fire safety for E-bikes and E-scooters, download our guidance leaflet.