Merchants Terrace

London Road, Kings Lynn, PE30 01553 692 463

Merchants Terrace is for adults aged 18 and over, who are homeless or at risk of homelessness. Accommodation and support is provided which has 13 single-occupancy en-suite bedrooms and five self-contained flats. Additionally, Friars House has three self-contained flats.

At a glance

  • Merchants Terrace has staff on-site 24 hours a day
  • Friars House is for clients who are nearly ready to move to independent accommodation
  • Supported housing for up to two years



Two properties just a short walk away from each other and conveniently located near a supermarket, near the town centre. Merchants Terrace is a listed building, located in a conservation area.  

Accommodation type

Accommodation type

A total of 13 furnished single-occupancy bedrooms and 8 self-contained flats.

Communal areas

Communal areas

A lounge, kitchen, dining room and bathroom with shared garden and courtyard.

Safety and security

Safety and security

Staff are on-site 24 hours a day at Merchants Terrace. CCTV and a secure door access system ensures residents’ safety and security.

Tenancy agreement

Rental agreement type

All accommodation is let on an excluded licence agreement.

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Wi-Fi is available to all residents in communal areas.

Support planning

Staff draw up a personalised support plan with residents using the Homelessness Outcomes Star model to help residents achieve their aims and goals.

Staff availability

Our highly trained staff are on-site 24 hours a day at Merchants Terrace. At Friars House, staff hours vary according to residents’ needs. There is an overnight concierge, and an out-of-hours telephone service, should residents require any further support.

Tailored support, advice and assistance includes

  • Maintaining a tenancy
  • Managing finances (budgeting and benefits)
  • Cooking, cleaning and shopping
  • Building confidence, resilience and self-esteem
  • Developing hobbies and interests
  • Dealing with correspondence
  • Accessing education, training and work
  • Maintaining health, safety and security
  • Signposting and accessing other services
  • Planning a successful move-on

Additional information

We also provide an outreach service for homeless individuals that require support accessing accommodation.

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For more details, download the Merchants Terrace information leaflet (PDF 98KB). Alternatively, if you have any questions about the support services we provide, please contact Merchants Terrace directly.


To be eligible for a place at Merchants Terrace, applicants must:

  • Be aged 18 or over
  • Be homeless or at risk of homelessness
  • Have identifiable support needs
  • Be committed to engaging with staff

How to apply

We accept referrals from Kings Lynn and West Norfolk Borough Council, and other local agencies such as Change Grow Live. All support needs will be assessed before an application is accepted. We do not accept referrals for Friars House.

Enquire about Merchants Terrace

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