Norwich Homeless Supported Housing

Aviary House, Norwich NR3 0330 123 3247

Norwich Homeless Supported Housing has six services spread across Norwich, including nine bedrooms and four flats at Aviary House, six bedrooms and five flats at College Road, nine bedrooms and two flats at Cromer Road, 11 bedrooms and two flats at Hope House, 11 bedrooms and two flats at Reepham Road and 13 bedrooms and one flat at Thorpe Road.

We provide support for adults aged 18 to 64 who are homeless, or at risk of homelessness.

At a glance

  • Staff on-site various hours to suit residents’ needs
  • Short-term supported housing for up to two years
  • Communal lounges, kitchens, games rooms and gardens



Six properties across Norwich, within walking distance of shops, restaurants, parks, and public transport links.

Accommodation type

Accommodation Type

59 single-occupancy hostel bedrooms and 16 one-bedroom flats.

Communal areas

Communal areas

Lounges, kitchens, games rooms, laundry rooms, bathrooms and gardens.

Safety and security

Safety and security

Staff office on-site, CCTV and a secure door access system help to ensure residents’ safety and security.

Tenancy agreement

Rental agreement type

All flats and bedrooms are let on a licence agreement.

Wi-fi logo

Communal Wi-Fi

Wi-Fi is available to all residents in communal areas.

Support planning

Staff draw up a personalised support plan with residents using the Homelessness Outcomes Star model, to help them achieve their aims and goals.

Staff availability

Our highly-trained staff are on-site various hours to suit residents’ needs, giving residents peace of mind that support is on-hand. There is an overnight concierge service seven days a week and an out-of-hours telephone service, should residents require any further support.

Tailored support, advice and assistance includes

  • Maintaining a tenancy
  • Managing finances (budgeting and benefits)
  • Independent living skills
  • Building confidence, resilience and self-esteem
  • Developing hobbies and interests
  • Dealing with correspondence
  • Accessing education, training and work
  • Maintaining health, safety and security
  • Signposting and accessing other services
  • Planning a successful move-on

Care and Support


To be eligible for a place at Norwich Homelessness Supported Housing, applicants must:

  • Be aged 18 to 64
  • Be homeless or at risk of homelessness

How to apply

We accept referrals from Norwich City Council and Broadland District Council. All support needs will be assessed before an application is accepted.


For more details, download the Norwich Homeless Supported Housing information leaflet (PDF 255KB). Alternatively, if you have any questions about the support services we provide, please contact us directly.

Enquire about Norwich Homeless Supported Housing

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