Senior Management Team

This team is responsible for the day to day running and wellbeing of Sanctuary Supported Living, our staff and residents. The team is committed to the highest standards of corporate governance and for implementing the strategies agreed by Sanctuary’s Executive Board.

Sara Keetley, Operations Director – Supported Living

Sara Keetley was appointed to the role of Operations Director – Supported Living in 2018 having previously worked in the organisation since 2014.  Sara is a qualified Social Worker with nearly 20 years of experience working in local authorities. She has been a commissioner for adult social care in Gloucestershire, headed up learning disability services in Herefordshire and also worked as a paramedic. Her vision for SSL is to maintain its high-quality services, grow the service and transform peoples’ lives every day.

In her day to day role, Sara has overall responsibility for Sanctuary Supported Living operations. She oversees the day to day operations of quality, financials, tenders, H&S, safeguarding, marketing and L&D as well as reporting performance into the Group Housing Committee, Sanctuary Home Care Committee and National Resident Scrutiny Panel.

Sara is proudest of the commitment of the staff in the operation and their drive to support clients in achieving their goals. She believes that the operation’s greatest strengths lie in responding to change and putting people at the heart of what we do.

Kelly Miller, Head of Assistive Technology and Programmes

Kelly joined the Group in 2012, originally with the remit to redesign Sanctuary’s assistive technology service following the acquisition of Cosmopolitan Group, now known as Sanctuary365. A qualified project manager, she has extensive experience of leading on assistive technology, business change, software development and contact centres.

In her current role as Head of Assistive Technology and Programmes, she is responsible for leading the Sanctuary365 team and ensuring that the service is both sustainable and of a high quality, while offering value for money to its customers. Kelly’s role is both strategic and hands on in equal measure as she ensures projects across the operation are delivered within scope, as well as working with external manufacturers to design and source solutions.

She is most proud of the tangible difference that our services make to people’s lives on a daily basis.

Helen Harding-Bentley, Head of Supported Housing

Helen joined Sanctuary in 2002 as part of the South West Income team, building upon an already diverse career in nursing, Post Office management and motor retail credit control. Since then, she has worked across numerous business streams including income, housing, tenancy enforcement, local operations and supported living.

In her current role, she is responsible for leading the agency managed, Housing Management and Business Support teams as well as being the Sanctuary Supported Living contact for all Housing-related tasks across the operation. Helen’s focus is on a clear, consistent and efficient service from her teams to residents, operations and wider business colleagues to benefit the quality and accessibility of services for all.

She is extremely proud of how her teams have worked together through change, always adapting and seeking out better ways of working.  

David Pepper, Head of Service (South)

David has more than 25 years’ experience in supported housing, joining Sanctuary in 2010 through its merger with Carr-Gomm. He has held several posts during his time with the organisation before his appointment as Head of Service (South) in 2018. In his current role he is responsible for the operational and service delivery of Sanctuary’s supported living and retirement living services. The role involves making frequent visits to services to meet with local staff, residents and leaseholders as well as providing strategic direction and leadership for the whole South region.

David has an Honours degree in Psychology and his specialisms include supported housing, housing management, Local Authority commissioning and procurement and domestic abuse.

Rachel Polhill, Head of Quality and Compliance

Rachel Polhill was appointed in 2018, having previously held a number of roles within the Group in Quality, Service Development and Maintenance.

Rachel is Sanctuary Supported Living’s sustainability lead and her key responsibilities in her role include creating the Quality Framework and managing the internal audit function to ensure CQC compliance, as well as reporting to senior management. PRINCE2 qualified to practitioner level, Rachel has extensive experience of working with operational teams to embed best practice for the best possible customer experience.

Dave Shaw, Head of Growth and Business Development

Dave Shaw was appointed to the role of Head of Growth and Business Development, having previously worked as Head of Service for the North region. A dynamic professional with more than 20 years’ experience, he has a track record for achieving excellence in service delivery across affordable housing, supported living and care services.

His specialisms include strategic partnership development and successful mergers and acquisitions within the supported housing sector, as well as transformational change.

Dave thrives on being part of, and leading, a successful and productive team in a sometimes pressurised and challenging working environment.

Jane Knights, Head of Service (East)

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Jane Knights began her role as Head of Service (East) in 2019, having previously worked in Sanctuary Supported Living Services initially as a Local Service Manager and then as an Area Service Manager. Jane’s extensive experience working in customer-facing roles has led to her place an emphasis on striving for excellence in customer service and satisfaction. She leads her team in delivering high quality housing-related support in all settings, including CQC-registered services.

Jane is particularly proud of the way that the supported living teams responded and reacted to residents’ needs during the pandemic and beyond. Despite the immense challenge that faced them, they are dedicated to making a difference to people’s lives every day.

Claire Clarke, Head of Service (North)

Claire Clarke’s career in social care spans more than two decades, entering the sector straight from school. As Head of Service (North), she is responsible for the operational and service delivery of Sanctuary’s supported living and retirement living services in the North region, following roles as a local and area service manager and Deputy Head of Service.

She is responsible for ensuring that services in the north achieve excellence in everything they do. Claire’s specialist area is learning disability where she has a lot of experience and has taken the lead with supporting easy read communications. She is also Sanctuary Supported Living’s Equality, Diversity and Inclusion lead and manages our catering and hospitality team.

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