Victoria House

Victoria Street, Manchester M11 0161 231 9400

Victoria House is part of the CONNECT Manchester service which provides accommodation to adults that are homeless, experiencing housing related crisis or are in need of temporary housing and support. Separately, Victoria House also offers an emergency accommodation (Sit Up) service, for stays of around two to three weeks, to help avoid rough sleeping.

At a glance

  • Staff on-site 24 hours a day
  • Short-term supported housing
  • Communal lounge, kitchen, activity room and garden



Openshaw, with easy access to shops, leisure facilities, Openshaw Park and public transport links.

Accommodation type

Accommodation type

36 one-bedroom flats and three shared two-bedroom flats in the main service, and eight beds split between two shared rooms in the emergency accommodation. All flats and rooms are fully-furnished.

Communal areas

Communal areas

In the main service, there is a lounge, kitchen, activity room, computer room, laundry room, library room and garden. People in the emergency accommodation have access to a lounge, dining room, kitchen, laundry room and garden.

Safety and security

Safety and security

Staff office on-site, CCTV and a secure door access system to ensure residents’ safety and security.

Tenancy agreement

Rental agreement type

All flats in the main service are let on a licence agreement.


Support planning

Staff draw up a personalised support plan with residents using the Outcomes Star model.

Staff availability

Our highly-trained staff are on-site 24 hours a day, seven days a week, giving residents peace of mind that support is always on-hand. There is an overnight concierge service seven days a week and an out-of-hours telephone service, should residents require any further support.

Tailored support, advice and assistance includes

  • Maintaining a tenancy
  • Managing finances (budgeting and benefits)
  • Cooking, cleaning and shopping
  • Developing hobbies and interests
  • Accessing education, training and work
  • Dealing with correspondence
  • Socialising and community involvement
  • Maintaining health, safety and security
  • Signposting and accessing other services
  • Planning a successful move-on

Additional support services

We also provide follow-on support when residents move on to live independently.

Care and Support

Further information

Download the CONNECT Manchester leaflet (PDF 152KB) for more information about homelessness services in the Manchester area through our partnership with Manchester City Council, Nacro, Riverside and the Salvation Army.  

If you are interested in our emergency accommodation, which provides support for stays of around two to three weeks, you can also download the Victoria House Sit Up service leaflet (PDF 1.5MB). For more details, or if you have any questions about our Sit Up services, please contact Victoria House directly.


To be eligible for a place at the main supported housing service at Victoria House, applicants must:

  • Be aged 18 or over
  • Be homeless or at risk of homelessness
  • Require support for mental health or complex needs, or addiction to drugs or alcohol
  • Be willing to engage with support services

To be eligible for a place in our emergency accommodation, applicants must:

  • Be aged 18 or over
  • Be rough sleeping
  • Be willing to engage with support services

    How to apply

    Referrals for CONNECT Manchester (including our main service at Victoria House) should be made through the Manchester Access & Support (MAS) Gateway, which is an online assessment and referral system operated by Manchester City Council. If you are an agency wishing to make a referral on behalf of someone and do not currently have access to the MAS Gateway, please contact the MAS Gateway Team at

    Individuals are not eligible to self-refer through the MAS Gateway.

    For the emergency accommodation service (Victoria House Sit Up Service), we accept referrals from The Booth Centre, Barnabus, On the Out and Manchester City Council. All support needs will be assessed before an application is accepted for either the main service or the emergency accommodation service.


    Supported Housing apartments

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