Get involved

The people we support shape our services and we encourage local people and organisations to get involved too, whether that’s through events, activities, support or volunteering.

Through regular feedback and collaboration with clients and by working in partnership with other organisations, our services improve and become the best they can be, so the people we support can become the best they can be.

Clients can get involved as much or as little as they’d like, through one of our Communities of Interest, by joining our National Resident Scrutiny Panel or through local initiatives and working with our local teams. We welcome your ideas and feedback no matterwhat skills or training you have. If it matters to you, it matters to us.

Sanctuary resident smiling

Communities of interest

Communities of Interest are community-led groups who feedback on specific topics which help to design services and support the National Resident Scrutiny Panel.

Resident Sherrif Shettum using a laptop

Communities of Interest views hold us to account for how our services are performing and can help to shape specific services or our approach to the way we do business.

Communities of Interest include:

  • Procurement and establishing new service contracts 
  • Service reviews
  • Handling complaints, and testing how we resolve them
  • Making sure we meet the aims of our Environmental Strategy

Read more about some of our other Communities of Interest below.

The Family and Friends Test works on the simple basis of residents visiting other services, finding out about them, and deciding if they would recommend their family or a friend to the service if they needed it. 

If you received support from us, you could take part in the Family and Friends Test and will be given full training about what to do. If you need your Support Worker to attend with you, that can be arranged too. You’ll be reimbursed travel expenses and gain new skills, as well as meet new people. The different sizes of the services we provide means that the amount of your time needed to participate will vary but visits usually take around half a day.

It’s important our processes are clear, easy to understand, and help us to deliver high quality services to you. We review our policies and procedures regularly and value the thoughts and views of those who receive a service from us. It doesn’t matter how long you have been a customer; we would love to hear what you have to say. Your feedback helps us to understand what you expect from us, so we can shape and monitor our services to suit your needs.

Estate Inspections involve inspecting Sanctuary’s housing estates and neighbourhoods, to check if we’re delivering them to the standards you’d expect. Supported living residents can join Sanctuary’s housing residents to provide feedback on the physical appearance of Sanctuary’s housing estates and neighbourhoods, such as if gardens are well-kept and tidy, if there are any uneven footpaths and if communal spaces are clean and tidy. By getting involved in estate inspections, you’ll help improve services and develop new skills. We’ll reimburse your travel expenses too.

Opportunities to get involved can be flexible to suit your circumstances. Where we can, we try to arrange virtual meetings and workshops to maximise accessibility, participation and contribution. We cover some expenses, such as your travel costs, childcare costs, or training with technology so you can take part. We follow government guidance on what support is allowed for anyone receiving benefits. 

Find out more about getting involved by registering your interest or signing up to join one of our Communities of Interest.

Recruiting and selecting new staff

Our local teams encourage residents to sit on interview panels when we are recruiting new staff.

We believe that your involvement in choosing staff who will support you and your peers in your place of home, important. We will provide training so you can participate meaningfully, and you’ll learn useful skills in preparation for your next job interview. To get involved in recruiting staff at your service, please speak to a member of staff at your service.

Greenwich Care Services Staff Fateha Begum & Resident Piotr Piczak

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Sanctuary Supported Living is a trading name used within Sanctuary Group. © 2022 Sanctuary Group. All Rights Reserved. Images used on our website and literature may be representative and are for illustration purposes only.
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