Get involved

The people we support shape our services and we encourage local services and people to support our residents too, whether that’s through events and activities or volunteering.

Our services improve and become the best they can be through regular feedback and involvement. Anyone can get involved as much or as little as they’d like, but any involvement can make a big difference. We welcome your ideas and feedback no matter what skills or training you have. If it matters to you, it matters to us.

On top of everyday feedback and collaborative working for support, here are a few ways you could get involved as someone who receives our support:

Georgia Mencer Del Lay Hay and Chloe Cotton

A resident (Amanda Broadbent) with her sister (Joanne Geoghegan) and mother (Joan Broadbent)

The Family and Friends Test works on the simple basis of residents visiting other services, finding out about them and deciding if they would recommend their family or a friend to the service if they needed it. 

If you’re a resident or receive our support, you could take part in the Family and Friends Test and will be given full training about what to do. If you need your Support Worker to attend with you, that can be arranged too. You’ll also be reimbursed travel expenses and gain new skills, as well as meet new people.  The different sizes of the services we provide means that the amount of your time needed to participate will vary, but visits usually take around half a day.

We encourage residents to sit on interview panels when we are recruiting new staff. We believe that involving residents with choosing staff who will support them and work in their home is important. We will provide training so you can participate meaningfully and you’ll learn useful skills in preparation for your next job interview.  

A resident Tracey Langton speaking to staff Claire Clarke

A resident Lindsey Peace and staff Paris Ehimhen looking around a garden.

Estate Inspections would involve you inspecting our services to check if we’re delivering them to the standards you’d expect. You would provide feedback on the services physical appearance such as if the gardens are well-kept and tidy, if there are any uneven footpaths and if communal spaces are clean and tidy. By getting involved in estate inspections, you’ll help improve services and develop new skills. We’ll reimburse your travel expenses too. 

It’s important our processes are clear, easy to understand, and help us to deliver high quality services to you. We review our policies and procedures regularly and value the thoughts and views of those who receive a service from us.  It doesn’t matter how long you have been a customer, we would love to hear what you have to say. Your feedback helps us to understand what you expect from us, so we can shape and monitor our services to suit your needs.

You can express your interest in getting involved with our policy reviews by speaking with a member of staff or by getting in touch with our Consumer Regulation team directly, by emailing

Our Consumer Regulation team work closely with our National Resident Scrutiny Panel  and others living in a Sanctuary home to ensure the voices of our customers are heard. What you have to say, is important.

A resident Gary Seward and staff Sonya Thomas looking at a tablet together.


Sanctuary Supported Living is a trading name used within Sanctuary Group. © 2021 Sanctuary Group. All Rights Reserved. Images used on our website and literature may be representative and are for illustration purposes only.
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