Albert Road - Bolton

We have extensive experience in supporting people with mental health needs who require support with their everyday needs, encouraging them to develop their skills and live as independently as possible.

Our structured package of tailored support uses the Recovery Star model to agree a personalised support plan, helping residents to identify their needs and aspirations. Their progress is regularly monitored and reviewed with the plan updated to reflect any changing needs. All support is designed to help residents achieve good emotional health and improve their wellbeing and quality of life.

Staff are on-site during office hours and there is an evening concierge service, giving residents peace of mind that support is always on-hand. We also offer a pre-tenancy workshop for residents who are working towards living independently. Residents can also purchase additional telecare technology to further promote their independence.

Tailored care, support and assistance includes:

Download our printable Albert Road scheme leaflet (PDF 384KB).

Sanctuary Supported Living is part of Sanctuary, which is regulated by the Regulator of Social Housing (RSH). The RSH is the government body for the social housing sector. It sets standards for social housing providers and can take action if they’re breached. 

If you’re a customer and you have a problem with one of our services, the first step is to speak to your Local Service Manager, who will try to resolve the issue as quickly as possible. If you are still not happy, you can follow our complaints process, which explains how to make a complaint and what to expect from us.  

If you are not satisfied with our response, you can contact the Housing Ombudsman Service, which is an independent organisation that deals with disputes between landlords and tenants. 

You can also give good or bad feedback on any aspect of the services we provide, by completing our online Feedback and Suggestions Form.