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Contact us

If you’d like to find out more about our individual services, contact the local team on their phone number listed on the Services page or by completing the enquiry form below.

Enquiry form

Alternatively, if you  have a general enquiry, please contact us on:

0330 123 3247

supported.living@sanctuary-housing.co.uk

Staff member Lauren Anderson speaking to resident Samantha Holloway

 

Feedback and suggestions

If you have any feedback or suggestions about any aspect of our service, please complete our feedback and suggestions form with the full details as your views help us to know if we're doing things well or if we could make improvements. We may use trained mediators to enable us to do this.

Complaints

There are times when things go wrong, in which case we rely on you, our customers, to let us know. Read our Complaints leaflet (PDF 138KB), for information on how to make a formal complaint.

Social media

Our official Sanctuary Supported Living social media accounts are:

We strive to provide useful, relevant news and information that adds to the online conversation and encourages dialogue with the online community.

We strive to respond to as many relevant questions and comments as possible, but we reserve the right to use our judgment in selecting the messages we respond to. Please read ‘what do we expect from you?’ to understand the types of posts we will not respond to.

We monitor our social media accounts between 9am and 5pm Monday to Friday and will reply as soon as possible within these times. We also monitor content about us or our services to help us learn and improve. This may include sharing screen shots of content internally to ensure that we are able to identify any issues and put them right where possible.

Following or liking a social media account or including an account in a list does not constitute an endorsement. The same applies to sharing, re-tweeting or re-posting messages or marking them as “favourites".

Through our social media accounts, we will post information on Sanctuary Supported Living’s activities and initiatives - from news and stories to advice we think you may find useful. We welcome your thoughts on any or all of those topics.

We ask that you are polite and courteous in contacting us. Name calling, profanity, discrimination, sexual harassment, bullying, obscene language or the like, will not be tolerated. We reserve the right to delete any posts of this type or block individuals who may cause offence to others in the online community.

All posts should come from a real person. Posts from ‘bots’, fake or anonymous profiles will be deleted when discovered.

Please do not share personal information such as your or anyone else’s phone number or address in publicly-visible posts. If we ask you to send us your contact details in a private message, we will delete it within 48 hours of it being read.

Please review and familiarise yourself with each network’s terms of use carefully when engaging on these sites.

Enquiry form

Fields marked by * are mandatory fields.

About your enquiry:

Please confirm your relationship with the person that you are requesting assistance for:
How do you want us to contact you about your enquiry?
So that we can best support you, please tell us if you need us to provide information in a different format for you, e.g. large print, audio files or easy read.
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Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities. Images used on our website and literature may be representative and are for illustration purposes only.

Sanctuary Supported Living © 2018

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