We are committed to providing excellent customer service, but there may be a time when we don’t get it quite right.

If you are dissatisfied with any aspect of our service, you should let us know. Read our Complaints Leaflet (PDF 138KB), for information on how to make a formal complaint and the process we will follow.

Complete the complaints form below with the full details of your complaint and we will do our best to sort it out as quickly and fairly as possible.

Alternatively, if you have any feedback or suggestions about any aspect of our service, please complete our dedicated feedback and suggestions form.

Complaints banner

Complaints form

Fields marked by * are mandatory fields.

By completing and submitting this form, you are agreeing to our Privacy statement.


Sanctuary Supported Living is a trading name used within Sanctuary Group. © 2019 Sanctuary Group. All Rights Reserved. Images used on our website and literature may be representative and are for illustration purposes only.