Media enquiries & social media

We strive to provide useful, relevant news and information that adds to the online conversation and encourages dialogue with the online community.

We try to respond to as many relevant questions and comments as possible, but we reserve the right to use our judgment in selecting the messages we respond to. Please read what we expect from you to understand the types of posts we will not respond to.

We monitor our social media accounts between 9am and 5pm Monday to Friday and will reply as soon as possible within these times. We also monitor content about us or our services to help us learn and improve. This may include sharing screen shots of content internally to ensure that we are able to identify any issues and put them right where possible.

Following or liking a social media account or including an account in a list does not constitute an endorsement. The same applies to sharing, re-tweeting or re-posting messages or marking them as “favourites".

Through our social media accounts, we will post information on Sanctuary Supported Living’s activities and initiatives - from news and stories to advice we think you may find useful. We welcome your thoughts on any or all of those topics.

We ask that you are polite and courteous in contacting us. Name calling, profanity, discrimination, sexual harassment, bullying, obscene language or the like, will not be tolerated. We reserve the right to delete any posts of this type or block individuals who may cause offence to others in the online community.

All posts should come from a real person. Posts from ‘bots’, fake or anonymous profiles will be deleted when discovered.

Please do not share personal information such as your or anyone else’s phone number or address in publicly-visible posts. If we ask you to send us your contact details in a private message, we will delete it within 48 hours of it being read.

Please review and familiarise yourself with each network’s terms of use carefully when engaging on these sites.