Colchester Homelessness Supported Housing

Queen Elizabeth Way, Colchester CO2 01206 762 373

Colchester Homeless Supported Housing has three services spread across Colchester, including 16 bedrooms in a hostel, two move on flats and a four-bedroom house at Queen Elizabeth Way, 25 one-bedroom flats at Chinook and four studio flats at Pebmarsh Close. We provide support for adults aged 18 to 64 who are homeless, or at risk of homelessness.

At a glance

  • Short-term supported housing for up to two years
  • Staff are available various hours, to suit residents’ needs
  • Personalised support using the Outcomes Star model
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Spread across Colchester, close to shops, supermarkets, restaurants and leisure facilities, with good public transport connections to the town centre.

Accommodation type

Accommodation type

16 bedrooms in a hostel, two move on flats, a four-bedroom house, 25 one-bedroom flats and four studio flats.

Communal areas

Communal areas

A lounge, kitchen, laundry room, bathroom and garden at Queen Elizabeth Way, and a shared garden at Chinook.

Safety and security

Safety and security

CCTV and secure door access at Chinook, in addition to an overnight concierge service at Queen Elizabeth Way, to ensure residents feel safe and secure.

Tenancy agreement

Rental agreement type

Flats at Chinook and Pebmarsh Close are let on assured shorthold tenancy agreements and rooms at Queen Elizabeth Way are let on licence agreements.

Support planning

Staff draw up a personalised support plan with residents using the Outcomes Star model. Residents receive medium-level support at Queen Elizabeth Way, low-level support at Chinook and move-on support only at Pebmarsh Close.

Staff availability

Our highly-trained staff are on-site:

  • 24-hours a day at Queen Elizabeth Way, including overnight concierge service
  • During office hours, six days a week at Chinook
  • Various hours at Pebmarsh Close, to suit residents’ needs

Tailored support, advice and assistance includes

  • Maintaining a tenancy
  • Managing finances (budgeting and benefits)
  • Dealing with correspondence
  • Signposting and accessing other services
  • Building confidence, resilience and self-esteem
  • Accessing education, training and employment
  • Planning a successful move-on
  • Building positive relationships
  • Managing anti-social behaviour
  • Daily living skills

Additional support services

We also provide follow-on support when residents move on to live independently.

Care and Support

For more details, download the Colchester Homeless Supported Housing information leaflet (PDF 544KB).  Alternatively, if you have any questions about the support services we provide, please contact us directly.


To be eligible for a place at Colchester Homeless Supported Housing, applicants must:

  • Be aged 18 to 64
  • Meet the council’s homelessness criteria
  • Be willing to engage with support services

How to apply

We accept referrals from the Joint Referral Panel at Colchester Borough Council, please contact them for an application form. All support needs will be assessed before an application is accepted.


Enquire about Colchester Homelessness Supported Housing

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