Thurrock Homelessness

Charles Street, Essex RM17 01375 379473

We provide accommodation with support for single adults and families aged 16 to 65 with a range of support needs, who are homeless, at risk of homelessness, or who may be leaving care.

At a glance

  • Supported housing, follow-on support, floating support, rough sleepers outreach services and Housing First offered
  • Staff on-site seven days a week in the day time with concierge at night
  • Short-term supported housing for up to nine months



Residential areas of Grays, within walking distance of the main shopping centre, leisure facilities, parks and public transport links.

Accommodation type

Accommodation Type

Charles Street has 29 furnished bedrooms spread over three floors in three separate houses. Each house has a shared lounge, fully-fitted kitchen and accessible shower/bathroom.
Clarence Road has 18 rooms including two family rooms. All rooms have their own en-suite and use shared kitchens

Tenancy agreement

Rental agreement type

All bedrooms are let on a licence agreement.

Communal areas

Communal areas

Charles Street houses have a shared lounge, kitchen, bathroom and garden. Clarence Road has communal kitchens. All clients can use the play room for babies and toddlers in Sunflower House (Charles Street).

Wi-fi logo

Communal WiFi

Wi-Fi is available to all residents in communal areas.

Safety and security

Safety and security

Staff office on-site, CCTV and a secure door access system to ensure residents’ safety and security.

Support planning

Staff draw up a personalised support plan with clients using the Young Person’s Star model and the Homeless star model, to help them achieve their aims and goals. Clients are encouraged to build on their skills and strengths to cope with living independently.

Staff availability

Our highly-trained staff are on-site 24 hours a day, seven days a week / during office hours as stated above, giving residents peace of mind that support is always on-hand. There is an overnight concierge service seven days a week and an out-of-hours telephone service, should residents require any further support.

Tailored support, advice and assistance includes

  • Maintaining a tenancy
  • Managing finances (budgeting and benefits)
  • Cooking, cleaning and shopping
  • Building positive relationships
  • Accessing education, training and work
  • People & Support and liaising with outside agencies tailored to meet clients needs.
  • Dealing with correspondence
  • Socialising and community involvement
  • Maintaining health, safety and security
  • Signposting and accessing other services
  • Planning a successful move-on

Summary of support services

  • Supported housing
  • Housing First, providing intensive support to people who are long term or recurrently homeless and have high ongoing support needs
  • Floating support to people at risk of facing eviction
  • Follow-on support when residents move into their own home to live independently
  • Rough sleepers outreach, identifying and providing interventions for rough sleepers in the borough


To be eligible for support and/or housing from Thurrock homelessness, applicants must:

  • Be aged 16 to 65
  • Be homeless or at risk of homelessness
  • Have a local connection to the Borough
  • Have an identified support need

How to apply

The application process will depend on the support you require. Please complete the enquiry form below and speak to us for application advice and information.

We accept self-referrals, referrals from Thurrock Council’s rent teams and children’s social care teams, tenancy officers and other agencies. All support needs will be assessed before an application is accepted.

Through our rough sleepers outreach service, we make contact with rough sleepers to give them the support they need. Anyone who is concerned about a rough sleeper in Thurrock can alert our team using Streetlink. Read the Thurrock Homelessness Outreach Support Leaflet (PDF 202KB) for more detailed information.

Street Link primary logo

For a printable version of the information provided on this page, download the Thurrock Homelessness leaflet (PDF 218KB).

If you would like more information about our services in Thurrock, or to support us by volunteering or donating food or clothing, please get in touch via telephone or using the enquiry form below.

Enquire about Thurrock Homelessness

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