31st August 2021
Sanctuary Supported Living
Staff at Montague Road in Felixstowe, a residential nursing home for people with mental health needs, are delighted to have won an industry award.
The awards ceremony for the East of England region of the Great British Care Awards 2020-21 took place on Friday 30 June, as a celebration of the hard-work and dedication of staff from across the care sector, and to pay tribute to people who have demonstrated excellence within their field of work.
The team are humbled to have been recognised in The Palliative Care/End of Life Award for their work delivering bespoke end-of-life care within a supportive environment for residents and their families. The Sanctuary Supported Living service has an ‘Outstanding’ rating from the Care Quality Commission and this award in addition to the regulator’s inspection, demonstrates that care and support is delivered to the highest standard, including at the most difficult time; they ensure access to 24/7 wellbeing support and step in where residents have no family to ensure no one dies alone.
The judges commented: “Wow, what an amazing place and a fabulous team led by Milly and Debbie. It’s their commitment to caring for their clients and truly getting to know them that allows the whole team to play an important role at the end of their lives.
“There were numerous examples given of how the team from chefs to housekeepers right through to senior management went out on a limb for each and every client that had passed to get that moment and the time that leads up to it just right for the individual along with a resolute desire to ensure that memories live on.”
Milly Gaskin, Sanctuary Supported Living’s Local Nursing Home Manager, said: “It’s an absolute honour that the whole team at Montague Road has been recognised for the work we do, particularly following such a difficult year where the pandemic has meant we’ve needed to find alternative approaches to supporting residents and their families in a Covid-safe way.”
Sanctuary Supported Living’s Operations Director, Sara Keetley, said: “I am incredibly proud of the remarkable Montague Road team who never waiver in their commitment to providing the utmost care and dignity to residents at all times, including when they are approaching the end of their lives. It takes a very special kind of person to approach that with the compassion it needs – and we’re lucky to have a whole team of them.”
Having won the Palliative Care/End of Life Award in their region, Montague Road is in the national finals, which will be held at the ICC in Birmingham, in September.
