8th October 2025
Sanctuary Supported Living
Sanctuary has launched its new Resident Engagement Strategy. Called ‘Stronger Together’ it outlines how we will make sure that our customers influence what we do and how we will work closely with residents from across Sanctuary, including Sanctuary Supported Living to improve our services.
We’ve made great progress since our first formal resident engagement strategy, which was launched in 2022 and our Stronger Together builds on what you’ve told us works well, improves what doesn’t, and makes sure your voices keep shaping our services.
“We’re proud of our progress so far but know we’ve more still to do. Acting on what you tell us to show you the difference your voice makes is something we will work on over the coming three years. It helps us to keep getting better at the things that matter most to you.”
We’re thrilled that more than 80,000 customers helped to shape the new resident engagement strategy, which runs for three years, focusing on three main areas:
Doing things right every day – especially repairs
Engaging better with young people
Closer collaboration with residents in high-rise buildings to prioritise their safety
Would you like to get involved?
There’s lots of ways you can support us to improve our services and hold us to account, from quick surveys, to joining panels or community events. You’ll also get to meet new people, learn new skills and share your experiences to help others.
Find out how you can get involved and speak to a member of staff to make it happen.
