Priory Avenue

Our highly trained staff draw up a personalised support plan with residents using the Home Star model to help them achieve their goals. They provide 24/7 on-site support which includes an overnight concierge, and there is an out-of-hours telephone service, should residents require any further support. Residents can also purchase additional telecare technology to promote their independence. 

When residents are ready to move into their own, independent accommodation, we provide low level, move-on support for up to six months.

Tailored support and assistance includes: 

• Maintaining a tenancy 

• Managing finances (budgeting and benefits) 

• Cooking, cleaning and shopping 

• Dealing with correspondence 

• Accessing education, training and employment 

• Maintaining health, safety and security 

• Signposting and accessing other services 

• Building confidence, resilience and self-esteem 

• Supporting customers to access mental health services 

• Preventing homelessness 

• Supporting customers to plan a successful move-on 

Download our printable Priory Avenue information leaflet (PDF 800KB).

Sanctuary Supported Living is part of Sanctuary, which is regulated by the Regulator of Social Housing (RSH). The RSH is the government body for the social housing sector. It sets standards for social housing providers and can take action if they’re breached. 

If you’re a customer and you have a problem with one of our services, the first step is to speak to your Local Service Manager, who will try to resolve the issue as quickly as possible. If you are still not happy, you can follow our complaints process, which explains how to make a complaint and what to expect from us.  

If you are not satisfied with our response, you can contact the Housing Ombudsman Service, which is an independent organisation that deals with disputes between landlords and tenants. 

You can also give good or bad feedback on any aspect of the services we provide, by completing our online Feedback and Suggestions Form.