Bury St Edmunds Homeless Supported Housing

Staff draw up a personalised support plan with residents using the Home Star model, to help them achieve their aims and goals.

Our highly trained staff are on-site various hours to suit residents’ needs. There is an overnight concierge service seven days a week at all services, as well as an out-of-hours telephone service, should residents require any further support.

We also provide follow-on support when residents move on to live independently.

​​​​​​Tailored support and assistance includes:

Sanctuary Supported Living is part of Sanctuary, which is regulated by the Regulator of Social Housing (RSH). The RSH is the government body for the social housing sector. It sets standards for social housing providers and can take action if they’re breached. 

If you’re a customer and you have a problem with one of our services, the first step is to speak to your Local Service Manager, who will try to resolve the issue as quickly as possible. If you are still not happy, you can follow our complaints process, which explains how to make a complaint and what to expect from us.  

If you are not satisfied with our response, you can contact the Housing Ombudsman Service, which is an independent organisation that deals with disputes between landlords and tenants. 

You can also give good or bad feedback on any aspect of the services we provide, by completing our online Feedback and Suggestions Form.