Search the website

Thurrock Homelessness

Charles Street, Essex, RM17
Wild grassed verge overlooking the harbour and high rise apartment style properties overlooking the water.


On this page

About us

We provide accommodation with support for single adults and families aged 16 to 65 with a range of support needs, who are homeless, at risk of homelessness, or who may be leaving care.

  • Supported housing, follow-on support, floating support, rough sleepers outreach services and Housing First offered
  • Staff on-site seven days a week in the day time with concierge at night
  • Short-term supported housing for up to nine months


Map pin


Residential areas of Grays, within walking distance of the main shopping centre, leisure facilities, parks and public transport links.

Type of accommodation

Accommodation type

Charles Street has 29 furnished bedrooms spread over three floors in three separate houses. Each house has a shared lounge, fully-fitted kitchen and accessible shower/bathroom.
Clarence Road has 18 rooms including two family rooms. All rooms have their own en-suite and use shared kitchens

Shared living spaces

Communal areas

Charles Street houses have a shared lounge, kitchen, bathroom and garden. Clarence Road has communal kitchens. All clients can use the play room for babies and toddlers in Sunflower House (Charles Street).

Test - safety

Safety and security

Staff office on-site, CCTV and a secure door access system to ensure residents’ safety and security.



Free Wi-Fi in communal areas. We can provide assistive technology for extra safety and reassurance, which can be purchased at additional cost.


Rental agreement type

All bedrooms are let on a licence agreement.

Care and support


Am I eligible?

To be eligible for support from Thurrock Homelessness, applicants must:

  • Be aged 16 to 65
  • Be homeless or at risk of homelessness
  • Have a local connection to the Borough
  • Have an identified support need

How do I apply?

The application process will depend on the support you require. Please complete the enquiry form below and speak to us for application advice and information.

We accept self-referrals, referrals from Thurrock Council’s rent teams and children’s social care teams, tenancy officers and other agencies. All support needs will be assessed before an application is accepted.

If you have any questions about the care and support services we provide, please contact us using the form below, or call 01375 379 473 during office hours. 

Enquire now

Service details

Fields marked by * are mandatory

About you
Who is this enquiry for?
I am enquiring for
Enquiry for:
I am enquiring for:
Their details
Please tell us about your enquiry
How would you prefer us to respond to your enquiry?
Do you need us to provide any information in a different format?

           I confirm that I have read the Sanctuary Supported Living privacy statements.